Wellness Counsellor - Team Lead

at  Cognizant

Job Responsibilities:

• Prepares and executes at a minimum monthly group counseling sessions and individual coaching sessions
• Provides crisis intervention, crisis assessment, and consults with external EAP provider when needed.
• Conducts trainings, screenings, surveys and health-risk assessments as needed.
• Engages in staff and leadership meetings, case management, and consults with program manager as needed.
• Works collaboratively with internal and external colleagues as part of a multi-disciplinary mental health team.
• Prepares and maintains reports that are necessary to carry out the functions of operations.
• Tracks the administration and completion of Performance Evaluations for the assigned Engagements’ Performance Management Program as necessary
• Conducts assessments of an organization’s current health status to identify any potential risks to employees
• Leads efforts to ensure associates develop support in the areas of physical, emotional and mental wellbeing.
• Contribute to the development of policies and procedures in relation to the operations of the counselling services

Skills and Experience:

• Min 5 + years of experience in employee wellbeing, public health education, health + wellness benefits or related field.
• Graduate Degree in Counseling, Social Work, or Psychology. Minimum 3 years clinical experience. Certification and/or Licensure is required by certifying board
• Must be certified or licensed to provide individual and group counseling session
• Experience in crisis management program planning, and prevention
• Experience leading and facilitating wellness classes or groups
• Effective oral and written communication skills
• Excellent interpersonal skills
• Able to exhibit a high level of confidentiality
• Excellent organizational skills
• Must be able to identify and resolve problems in a timely manner
• Must be able to gather and analyze information skillfully.
• Ability to work in fast and evolving workflows with eye for detail
• Ability to work under high pressure
• Fluent in English (additional languages are an asset)
• Comfortable with 24/7 working hours
• Having working experience with corporate BPO will be an advantage

• Prepares and executes at a minimum monthly group counseling sessions and individual coaching sessions
• Provides crisis intervention, crisis assessment, and consults with external EAP provider when needed.
• Conducts trainings, screenings, surveys and health-risk assessments as needed.
• Engages in staff and leadership meetings, case management, and consults with program manager as needed.
• Works collaboratively with internal and external colleagues as part of a multi-disciplinary mental health team.
• Prepares and maintains reports that are necessary to carry out the functions of operations.
• Tracks the administration and completion of Performance Evaluations for the assigned Engagements’ Performance Management Program as necessary
• Conducts assessments of an organization’s current health status to identify any potential risks to employees
• Leads efforts to ensure associates develop support in the areas of physical, emotional and mental wellbeing.
• Contribute to the development of policies and procedures in relation to the operations of the counselling service