WELSH ESSENTIAL CUSTOMER SERVICE AND LICENSING OFFICER (CONTACT CENTRE)

at  Cardiff Council

ABOUT THE SERVICE

Rent Smart Wales aims to safeguard tenants living in private rented housing by ensuring that landlords and agents know what’s required of them to comply with the laws in Wales. We do this by implementing the Housing (Wales) Act 2014, which requires landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks. For more information visit our website. The service is run from Cardiff but protects private tenants and assist landlords and agents to comply across Wales. We are looking to set up a North Wales office. It is intended that this will be fully populated by Welsh speaking staff. Initially our recruits will work from home, while the project is in the set-up phase, but the expectation will be that staff will be co-located in time, most likely at the Llandudno Junction Welsh Government office. Rent Smart Wales is a modern service and benefits form technology designed with the customer in mind, partnership arrangements with the 22 authorities across Wales and is being supported by a comprehensive marketing campaign.

Please refer the Job description for details