WFP Malaysia (UNHRD) - Logistics Associate (Customer service) G6

at  World Food Programme

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.
We are seeking to fill the position of Logistics Associate G6 (Customer service), based in the UNHRD Malaysia.
Applicants must reside within commuting distance to the office location in the duty station and must be Malaysian Residents holding a valid passport and/or identity card, or a valid Resident. Permit to work and live in the country.

KEY ACCOUNTABILITIES (NOT ALL-INCLUSIVE, NOR EXHAUSTIVE)

• Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations. Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.
• Provide specialized support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Hub.
• Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs. Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request.
• Monitor inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases.
• Work closely with the other hub team members to ensure customers’ request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.
• Ensure coordination and alignment with the Hub teams, manage key accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.
• Identify evolving client needs, recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.
• Other duties as required.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.
Language: Fluent in English and Bahasa Malaysia, both oral and written
Experience: Minimum 6 years of experience in logistics, supply chain management, warehouse management.

SKILLS AND KNOWLEDGE:

• Ability to work under pressure and consistency in delivering quality work.
• Ability to provide high-quality services and to meet client’s needs.
• Takes initiative and uses sound judgment to address and resolve issues
• Intercultural awareness and competence to collaborate effectively and respectfully with colleagues from diverse background/nationality/ages and belief to achieve organizational goals

Please refer the Job description for details