Wheelchair and Limb Administrator

at  Nottingham University Hospitals NHS Trust

An exciting opportunity has arisen as we are looking for an enthusiastic candidate to join our friendly and dynamic administration team at the Nottingham Mobility Centre. If you possess excellent written and verbal communication skills, a positive attitude and are able to effectively prioritise your workload we would love to hear from you.
Visits to the department are encouraged!
Please note - the post will be capped at 30 applications, so early submission of application is recommended.
Act as first point of contact for all of our service users and visitors to the department, providing a comprehensive reception and clerical service to patients, relatives and carers
Contacting patients to book and cancel appointments
Adhere to departmental policies and procedures and participate in audits in order to maintain data quality and provide an efficient service
Deal with sensitive information in a professional manner
Provide non-clinical advice and information to patients to enhance their experience within the service
Where appropriate accurately log patient information onto the relevant Trust information system and ensure that patient records are effectively maintained
Distribute patient records and information to other members of the multidisciplinary team as appropriate
Ensuring adequate stocks of stationery and clinical equipment, ordering as required and check and receipt goods received
Assist other clinical, reception or administrative staff in undertaking other duties such as photocopying, filing and sending letters
To liaise with other members of the multidisciplinary team to maintain the smooth and efficient running of the department
Update information on notice boards
Liaison with wheelchair contractor regarding orders, deliveries and collections
Support wheelchair service in ordering and delivery of wheelchairs
The wheelchair and amputee service sits in the Therapies and Rehabilitation Services Pathway in the Clinical Support Division at NUH.
We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to.
Our HCPC registered AHP professionals comprise of physiotherapists, dietitians, occupational therapists, orthotists, prosthetists and speech and language therapists, and our other staff encompass professionals such as nurses, psychologists, administrative and clerical and support workers.
We have a Chief AHP to lead us on our strategic direction, and many of the pathway leadership team have pathway AHP backgrounds to support our staff. There are also Practice Development Therapists to support career development for all.
We’ve made a clear commitment to our patients and staff that We Listen, We Care. We will do all we can to ensure our patients get the best possible care we can give them.
In addition to the below summary you need to familiarise yourself with full Job Description and person specification documents attached to this advert.
Essential skills
Ability to work well and efficiently under pressure
Excellent communication skills
Customer Care skills and empathy for the client group
Ability to work on own initiative and as part of a multi-disciplinary team
Proficient IT skills
Good organisational skills
Effective problem solving skills
Previous administrative experience
Understanding of confidentiality and the Trust policy regarding this
Desirable skills
Knowledge of hospital computer systems
Previous administrative experience in a clinical environment
Experience with dealing with the general publi

Please refer the Job description for details