Wholesale Bank / KYC Operations Specialist - 1 Year contract

at  TECH GRID ASIA PTE LTD

KYC Operations Specialist (Contract) - Year
Your department will be responsible for managing the day-to-day client servicing and KYC events through the full life-cycle of a client’s relationship with the bank . This includes the conduct of KYC/AML checks at initial client onboarding, new product onboarding, periodic reviews, ongoing maintenance; as well as the management of the customer service call center, handling customer queries and escalations.
The team works together with all internal teams to ensure all service event requests can be executed promptly without flow-back, and an overall seamless customer experience is delivered.

REQUIREMENTS

• Minimum 4 years of KYC/AML experience working with Corporate Banking clients
• Client facing experience is preferred, AML certification is an added advantage
• Proficiency in the Singapore AML/CFT regulations and guidelines
• Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision
• An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
  Kenneth Ang
  R2311439

Documentation Review

• Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude
• Review and ensure that all information and documents collected are good to satisfy regulatory requirements

Screening

• Discount and mitigate screening hits – during onboarding and ongoing monitoring
• Perform adhoc screening, whenever required
• Reach out to customers to obtain relevant information to address screening alerts

Periodic/Event Driven Reviews

• Perform background checks and conduct interviews with customers
• Assess the customer’s business and perform qualitative AML risk profiling

Transaction Monitoring

• Review and close out transaction monitoring alerts
• Reach out to customers to obtain relevant information to address transaction monitoring alerts
• Evaluate the completeness of customer’s response and clarify where required

Others

• Participate in system and process enhancement projects, User Acceptance Testing
• Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc
• Provide support for urgent requests, assist the team in completing ad-hoc projects
• Perform sampling checks by way of QC or QA
• Perform offboarding of customers including internal coordination and customer notification
• Preparation of data to track Book of Work completion and MI reporting