Wine Experience Manager, Wolf Blass

at  Penali Cellar Doors

Published
10 June 2024
Location
97 Sturt Highway, Nuriootpa, Barossa Valley, Australia
Category
Manager
Job Type
Part-time
Closing Date
11th July 2024
Annual Salary
50000-55000

QUALIFICATIONS AND EXPERIENCE:

• High level wine knowledge and wine communication skills
• Strong strategic planning skills to develop initiatives (sales drivers) to achieve targeted results.
• Previous experience in a similar role – minimum 2 years.
• Strong oral and written communication and influencing skills.
• Ability to effectively manage time and prioritise workload.
• RSA badge.

THE ROLE

We’re looking for an experienced Wine Experience Manager, with a ‘can-do’ mindset and the energy and passion to showcase our wines and lead this amazing cellar door to reach its full potential.
In return, we offer a unique opportunity, to manage our iconic cellar door and make your mark in wine industry.

PRIMARY PURPOSE OF ROLE

The Wine Experience Manager is responsible for the day-to-day management of the Wolf Blass Cellar Door, including the development and execution of consumer experiences, with a strong focus on luxury wine, customer service, and event and site marketing.

KEY RESPONSIBILITIES/ ACCOUNTABILITIES:

• Lead and oversee the Cellar Door including delivery of a superior visitor experience in all areas
• Develop best in class wine experiences for consumers, review regularly and ensure execution to the highest level
• Work with management to develop and execute plans to grow visitation and attract corporate/private events, tour groups, corporate tastings and other new revenue opportunities
• Management of casual staff including rosters, training and recruitment
• Manage stock control, meet revenue sales targets and KPI’s
• Management of bookings and POS system
• Develop social media and marketing content to promote the venue
• Ensure that all processes, RSA and Penali policies are adhered, and that the workplace is safe, inclusive and free from harassment or discrimination

• Serve as Manager on Duty

  Key attributes

• Self-starter, with a can-do attitude

• Resilient, positive outlook
• Strong wine knowledge and wine story telling ability
• Passion for people and customer service
• Ability to coach and inspire casual staff to deliver and outstanding customer experience
• Ability to problem solve, manage change and work through difficult situations