Work At Home-Customer Service Representative-Healthcare

at  Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

JOB DESCRIPTION:

Join Sagility, a leader in healthcare solutions, and help us make a difference in people’s lives daily. At Sagility, we pride ourselves on shaping careers with opportunities to advance and thrive in a supportive environment.

JOIN OUR TEAM AND S.O.A.R!

S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose
As a Customer Support Representative, you are the first point of contact for our clients, providing top-notch service and support. You?ll handle inquiries with care, offering solutions and maintaining our commitment to quality.

Key Responsibilities:

• Efficiently handle incoming calls and manage customer queries and concerns.
• Conduct detailed research to resolve issues effectively.
• Document all interactions accurately.
• Maintain professionalism and empathy in all communications.

Benefits:

• Competitive pay starting at $14.00/hr with performance-based incentives.
• $15.00/hr Bilingual with performance-based incentives
• Paid state-of-the-art training.
• Comprehensive health benefits after 90 days.
• Programs focused on employee wellness and engagement.
• Real opportunities for career growth ? 90% of our leaders began in this role!

What We?re Looking For:

• A commitment to excellence and high-quality service.
• Excellent communication and interpersonal skills.
• Ability to multitask in a dynamic, fast-paced environment.
• Experience in healthcare or customer service is preferred but not required.

Requirements:

• At least 18 years old with a high school diploma or equivalent.
• Proven experience in a customer service role preferred.
• Reliable and punctual with a positive attitude and team-oriented mindset.
• Effective written and verbal communication skills.
• Must have a secure home office setup with a reliable internet connection.

• Efficiently handle incoming calls and manage customer queries and concerns.
• Conduct detailed research to resolve issues effectively.
• Document all interactions accurately.
• Maintain professionalism and empathy in all communications