Work In Progress Coordinator

at  WesTrac

WESTRAC IS AN EQUIPMENT SOLUTIONS COMPANY AND ONE OF THE WORLD’S LEADING CATERPILLAR DEALERSHIPS WITH A RICH HISTORY OF SUPPORTING THOUSANDS OF CUSTOMERS ACROSS THE MINING AND CONSTRUCTION INDUSTRIES IN AUSTRALIA. AT WESTRAC OUR PRIMARY FOCUS IS OUR PEOPLE. WE KNOW THAT OUR SUCCESS IS THE RESULT OF MORE THAN 4,000 TALENTED PEOPLE WORKING TOGETHER TO ACHIEVE AMAZING OUTCOMES.

Our Customer Service and Logistics department located at our Perth Branch are seeking a Work in Progress (WIP) Coordinator to join their department!
The WIP Coordinator is accountable for completing and controlling work order management. In addition, the role will be responsible for the coordination of effective and efficient preparation of workorders for invoicing of repairs and maintenance, as well as ensuring maintenance costs and customer needs are investigated thoroughly, and the solutions offered add value to both the customer and WesTrac, thereby ensuring customer relationship longevity.
This role also entails assisting for the timely and accurate processing of all Service Department warranty and service letter claims , ensuring that maximum recovery of costs from Caterpillar are received. Previous experience handling warranty claims is desirable, but not essential.
We are looking for a confident, self-motivated individual with excellent interpersonal skills and attention to detail who can manage multiple tasks with ease. You will have a problem-solving mindset, always focusing on the needs of the business and its stakeholders whilst liaising with a range of departments and services.
This position will be offered on a 12-month fixed term basis as a maternity leave cover.
Location: Perth Precinct (Reid Road, Perth Airport)
Roster: Monday to Friday 8.5hrs

Please refer the Job description for details