Work Order Coordinator / Customer Service

at  Service Stream

Primary Location
VIC - Melbourne
Job Description Summary
An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office
About the Role
Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company.
Nature of position: Casual / Full-time hours
Location: Melbourne, VIC
Reporting Line: Scheduling Manager

Key Responsibilities

• Triage Work Orders by identifying follow up tasks to ensure a successful site visit
• Make phone calls to customers and building managers to arrange access for our meter technicians
• If required, obtain from field supervisors technical information about a Work Order to understand the triage action
• Accurate data entry in client’s systems and Excel sheets
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
• Undertake and complete any other duties as requested by Team Leader / Manager
• Strong focus on compliance and problem-solving

Skills and Experience

• Minimum 12 months in a customer service, administrative or technical support role is essential
• Competencies in MS Office suite: Word, Excel, Outlook is essential
• Basic technical knowledge of electrical metering work is an advantage
• Excellent organisational and administration skills
• High level attention to detail

About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
Administration
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button

• Triage Work Orders by identifying follow up tasks to ensure a successful site visit
• Make phone calls to customers and building managers to arrange access for our meter technicians
• If required, obtain from field supervisors technical information about a Work Order to understand the triage action
• Accurate data entry in client’s systems and Excel sheets
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
• Undertake and complete any other duties as requested by Team Leader / Manager
• Strong focus on compliance and problem-solvin