Workers' Compensation Coordinator

at  MCI Jobs

POSITION OVERVIEW:

Job Title: Benefits - Workers’ Compensation Coordinator
Job Type: Full - Time
Location: Angeles City, Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Workers’ Compensation Coordinator, who will be responsible for managing and coordinating the administration of workers’ compensation claims and programs within the organization. The role will involve ensuring compliance with Workers’ Compensation Board (WCB) regulations, facilitating the claims process, and providing support to employees who have been injured on the job. The candidate will serve as a liaison between employees, healthcare providers, insurance carriers, and internal stakeholders to facilitate timely and effective resolution of workers’ compensation matters.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

ABOUT MCI (PARENT COMPANY):

MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
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The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason

Key Responsibilities:

• Receive, review, and process workers’ compensation claims filed by employees, ensuring accuracy and completeness of documentation.
• Submit initial and ongoing claims reports to the Workers’ Compensation Board (WCB) and insurance carriers as required by regulations.
• Maintain detailed and up-to-date records of workers’ compensation claims, including incident reports, medical records, and correspondence.
• Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
• Serve as the primary point of contact for employees, supervisors, healthcare providers, and insurance representatives regarding workers’ compensation matters.
• Facilitate communication and collaboration between stakeholders to expedite claims processing and resolution.
• Develop and implement return-to-work programs and accommodations for employees recovering from work-related injuries or illnesses.
• Coordinate with supervisors and departments to identify suitable transitional duties and facilitate the return of employees to productive work activities.
• Coordinate benefits administration for employees on workers’ compensation leave, including continuation of wages, medical benefits, and disability accommodations.
• Ensure compliance with company policies, collective bargaining agreements, and legal requirements related to workers’ compensation benefits.
• Identify trends, patterns, and root causes of workplace injuries and accidents to inform proactive risk mitigation strategies.
• Collaborate with safety committees and departments to implement safety programs, training initiatives, and ergonomic solutions.
• Stay informed about updates and changes to workers’ compensation laws, regulations, and reporting requirements.
• Prepare and submit required reports, filings, and documentation to regulatory agencies and insurance carriers in a timely manner.