Workflow Design Studio – UX Design Strategist

at  Servicenow

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description

THE ROLE

Your focus will be placed on finding the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives.

WHAT YOU GET TO DO IN THIS ROLE:

• Plan, facilitate, and co-deliver design thinking led engagements and workshops with customers (participants range from end users to C-level) and account teams
• Lead research activities and synthesis with the team to understand the current state
• Co-create future state solutions with customers and colleagues
• Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
• Articulate and logically communicate concepts with technical and non-technical audiences.
• Design impactful ways of relating ideas and concepts to executive audiences
• Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams
  Qualifications

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
• Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
• Experience in conceptualization, design strategy, UX, and art direction of prototypes
• Understanding native mobile, web application, and responsive web design experience
• Command of design basics: readability, iconography, color, and spatial relationships
• Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma
• Strong storytelling and communication design skills