Workforce Management Scheduler
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Build, publish and maintain optimized schedules across Uline’s national customer service team.
• Manage all non-production activities to ensure proper staffing levels are achieved to meet established service level goals.
• Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
• Partner with management to identify and drive Workforce Management (WFM) process improvements.
• Support command center responsibilities monitoring real-time activities and volume.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.
• 2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
• Microsoft Excel experience with intermediate knowledge of formula definitions.
• NICE WFM (IEX) scheduling system experience is preferred.
• Strong multi-tasking, organizational and communication skills with excellent attention to detail.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• 401(k) with 6% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• First-class fitness center.
• Beautifully maintained walking trails.

About Uline
Uline is North America’s leading distributor of shipping, industrial and packaging materials. We’re a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it’s time you joined Uline.
Uline is proud to operate as a drug-free workplace.
EEO/AA Employer/Vet/Disabled

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• Build, publish and maintain optimized schedules across Uline’s national customer service team.
• Manage all non-production activities to ensure proper staffing levels are achieved to meet established service level goals.
• Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
• Partner with management to identify and drive Workforce Management (WFM) process improvements.
• Support command center responsibilities monitoring real-time activities and volume