Workforce Operations Assistant (English-Portuguese)

at  ConvaTec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

JOB SUMMARY

We are seeking a dedicated and detail-oriented Workforce Administration Operations Assistant to join our Human Resources Service Delivery team. As an WFA Operations Assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries. You will support processes for employees based across numerous geographical locations and at all levels of seniority within the organization.

LANGUAGE SKILLS REQUIRED

• Good written and spoken English is essential.
• Good written and spoken Portuguese is essential.

AS PART OF YOUR ROLE, KEY RESPONSIBILITIES INCLUDE:

• Respond promptly to employee inquiries regarding payroll, benefits, leave policies, and other HR-related matters, providing excellent customer service and guidance.
• Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc., ensuring all necessary paperwork and documentation are completed accurately and in a timely manner.
• Supporting common payroll queries and processing across multiple countries
• Assist in managing and maintaining accurate employee records, including personal information, attendance, leave balances, and other relevant data.
• Support the build and adoption of Workforce Administration detailed processes (Local Work Instructions and Knowledge Transfer)
• Building and improving knowledge base to allow our colleagues to “self-serve” HR information without the need to raise a request for help.
• Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary.
• Support other HR colleagues and participate in continuous improvement for the Workforce administration processes, identifying opportunities for improvement and supporting the implementation of solutions when applicable.
• Support a clear and uniform approach in Workforce administration and payroll processes across jurisdictions.
• Supporting improvement of systems and processes, to enable the collection, calculation, and entering of data.

OTHER ACTIVITIES IN THIS ROLE INCLUDE:

• Playing an active role in knowledge management, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (policies, user guides, knowledge articles etc.)
• Along with the wider HR team, support ongoing development and improvement of our knowledge bases to support the expansion of shared services.
• Assist in generating payroll reports, summaries, and other related documents for internal and external stakeholders.
• Assist in preparing and updating HR policies, procedures, and documentation.
• Collaborate with cross-functional teams to ensure data accuracy and integrity within HR systems and databases.
• Contribute to HR projects and initiatives aimed at enhancing HR processes and employee experience.