Workforce Support Officer - Home Care

at  Amana Living

Job no: 496700
Work type: Full time
Location: Perth CBD, Inner & Western Suburbs
Categories: Home Care Professional

THE ROLE

The Workforce Support Officer will work collaboratively providing customer service and administration support services within the Home Care Workforce team, that deliver efficient and effective outcomes across Amana Living. Working collaboratively with Home Care and across the organisation, the role contributes to building service excellence, efficiency, innovation and satisfaction of staff and clients. With hours working 7:30am – 3:30pm (76 hours a fortnight) Monday to Friday working from our Subiaco Head Office.

KEY RESPONSIBILITIES:

• Providing day to day support for scheduling staff in administrative processes and systems and
• responding to queries
• Assist Scheduling Team Leader in processing Agency schedules and invoices.
• Assist Team Leaders in processing.
• Availability change requests
• Annual Leave requests
• CSW Exits
• Ordering name badges
• Assist scheduling buddy shifts, staff training and events
• Reconciling Agency invoices for scheduled services and submitting for payment
• Working with the Scheduling Teams, suppliers, and Coordinators to resolve Agency scheduling issues and feedback.
• Posting transactions for adjustments and internal expenses as authorized
• Creating and maintaining individual and entity records in the client management data base and other internal and external systems
• Create and maintain positive relationships and open communication with internal and external stakeholders.
• Identify and discuss areas for continuous improvement in both own and teamwork practices, processes, and procedures.
• Provide feedback regarding processes and procedures as required to meet best practice and operational needs.
• Identify, raise and work to remedy errors within the Aged Care Management system that relate to the day-to-day function of the Workforce Team ensuring that client and staff records are accurate and updated where required.
• Support CSW performance management issues on request by the Team Leaders
• Assist the Scheduling Team Leader with the investigation of feedback and incidents.
• Adopt and promote a culture of inclusion, teamwork, and collaboration within the Workforce and Home Care Teams.
• Support the Team Leaders and Workforce Operations Manager in achieving the organisation’s goals and requirements.