Working from Home Italian Customer Service Advisor
at Foundever

Remote, Scotland, United Kingdom -

Start Date	Expiry Date	Salary	Posted On	Experience	Skills	Telecommute	Sponsor Visa
Immediate	01 Sep, 2024	Not Specified	02 Jun, 2024	N/A	Customer Experience,Xml,English,Cx,Business Requirements,Technology,Communication Skills,Customer Service,Career Opportunities,Consideration	No	No

Description:

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

Fluent in written/oral Italian and English.
Experience of or aptitude for Customer Service.
Good organisational skills.
A minimum of 20 wpm on a keyboard.
Excellent communication skills and the ability to remain calm in all situations.
Ability to work on own initiative and under pressure in order to achieve deadlines.
ECDL qualification an advantage
Job Segment: Developer, XML, Customer Service, Technology
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Responsibilities:

To respond to all customer enquires within given timescales, efficiently and effectively.
To develop and maintain a full knowledge of client products and services.
To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
To deal with all correspondence as requested/required.
Logging of all calls accurately and in line with procedure.
Responsible for maintaining and updating all administration.
To consult product manuals, to be able to advise customer of appropriate options / solutions.
To meet minimum monitoring criteria
To meet and exceed daily/weekly targets

Experience:Min:N/AMax:5.0 year(s)

Industry:Outsourcing/Offshoring

Functional area of job:Sales / BD

Domain:Customer Service

Qualifications:Graduate

English Proficiency:Proficient

Number of posts:1

Address of job:Remote, United Kingdom

Working from Home Italian Customer Service Advisorat Foundever