Working Student - 1st Level Solution

at  Bosch Group

WORK #LIKEABOSCH

Job Description

KNOWLEDGE AND SKILLS:

• Language: English level B1/B2 and Romanian - level;
• Average IT skills (MS Office), SAP knowledge is an advantage;
• High sense of responsibility, patience, assertiveness, empathy;
• The ability to organize and make decisions;
• Flexibility and determination in solving customer requests;
• Ability to work under pressure and good team involvement;
• Logical thinking and analytical skills;
• Confident and eager to learn;
• Very good communication skills (empathy, active listening, persuasion, etc.), positive attitude;
• Proactive and responsible in completing all assigned tasks;
• Availability to work in shifts;
• Previous customer experience is an advantage.
  Additional Information

• Provides information and assistance to customers in Romanian and English using communication sources: calls, tickets, chat, etc.
• Answer, monitor and track all requests to ensure appropriate response and quality of service;
• Record all details related to interactions with customers in the ticketing system and contribute to the development of the database with information related to the service;
• Represents the company’s image and respects the company’s Internal Regulations, policies and work instructions of the service;
• Perform additional tasks related to the Service or additional services (eg support for other colleagues/countries/locations/new services/improving FAQs, etc.);
• Meets service performance indicators;
• Participates in the development and continuous improvement of processes and services;
• Performs any other tasks related to the area of responsibility, at the request of the direct superior;
• Reads, understands and applies the procedures in the area of responsibility and other interdepartmental procedures, applicable within the company.
  Qualifications