Working Student (f/m/d) - Human Capital Management: Customer Success

at  SAP

65760 Eschborn, Hessen, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Jul, 2024Not Specified01 May, 2024N/AGood communication skillsNoNo
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Description:

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Responsibilities:

  • Analyse the cultural differences in our HXM MEE customer base to target and optimize the service portfolio:
  • define the scope of the service portfolio to be analysed (HXM focus)
  • identify representative customers in every region
  • establish a structured interview guide
  • interview at least 30-40 customers on service consumption
  • Analyse the feedback and interview results
  • Derive recommendations and establish improvement plan
  • Present the results within the HXM Global Leadership meeting


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

65760 Eschborn, Germany