WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

MEET YOUR TEAM

Mission-Critical Support is a customer facing organization within the area Customer Solution Support and Innovation focusing on converting highly critical customer situations back to regular business.
As part of SAPs support processes, Mission-Critical Support Global Escalations represent the highest support level, addressing complex situations with major business impact and highest visibility.
We are constantly striving for simplifications and improvements of our team’s efficiency and we are looking for talented and motivated students to support internal tasks of our team of Global Escalation Managers and in project management.
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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Expectations & Tasks:

• Guide and support team colleagues in operational and administrative tasks in their daily business
• Analyze, visualize and report data in Microsoft Office products (Excel, Word, PowerPoint)
• Design content for internal communication, e.g. email newsletters, information sessions or project updates
• Maintenance of SAP internal systems with a high attention to detail and quality
• Support and/or coordinate projects, e.g. for process optimization, talent development or communication
• Take over tasks and requests in the day-to-day business in a self-reliant, but always transparent and collaborative manner

As a student (f/m/d) in our team, you will

• Gain in-depth and first-hand insights into the support organization of a world leading software company
• Understand the business requirements of a highly volatile environment
• Learn how to deal with highly critical and complex situations
• Get in touch with a variety of areas within SAP, such as support, consulting, product engineering, sales or controlling
• Find your place to thrive within our international and culturally diverse team environment