Workplace Ambassador, Buildings and Property

at  WSP

WSP is looking for a Workplace Ambassador to join our Buildings and Property team in Vancouver, BC. Reporting to the Team Lead, Project Management, the Workplace Ambassador provides task-level support to ensure the smooth and timely completion of multiple projects. You are an enthusiastic team player, detail-oriented professional who enjoys learning new skills and quickly adapts to organizational changes. You have strong organizational skills with attention to detail. You have the ability to work independently with given direction, handle multiple tasks, and set priorities based on guidance given. You can communicate to our clients, team members, vendors, and other business partners, while maintaining professionalism and focus on the project goals.

QUALIFICATIONS

• Minimum 2 years of corporate administration services, facility management or related experience
• Proficiency with MS Office Suite, MS Project, MS Visio, and other data management software
• Must be able to inspect design plans and documents for accuracy
• Role requires daily communication with client and team members
• Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making
• Maintains a courteous and professional manner, works well in a team environment
• Must be able to move within and between client buildings more than 50% of the day
• The person in this role needs to be able to occasionally lift up to 25 pounds
• Must be able to work on-site 3x per week minimum, and be able to walk between sites

• Review and assign customer submitted requests to the appropriate team member
• Serve as the initial point-of-contact for customer submitted requests
• Provide on-site and virtual presence to confirm current use of space
• Perform cadenced and ad hoc audits while supporting the processes for submitting updates from findings
• Provide pre- and post-move project walks and support as needed
• Support reset projects through floor plan audits, requesting furniture replacements and/or submitting tickets for cleaning and repairs
• Audit operational delivery of equipment and supplies for building launches through completion of FM punch walks
• Audit completion of construction project scope by supporting User Acceptance Testing
• Perform move list data vetting and verification with teams
• Support creation of origin verification surveys and manage receipt of customer responses
• Provide on-site support for locker validation
• Partner with additional resources to administer locker evacuation for move projects and provide physical onsite presence for troubleshooting
• Support move projects as workload allows – participate in move vendor calls, label distribution, determining origin audits
• Support unclaimed item audit by pulling and reviewing select reports
• Audit unclaimed items in space and update tracker accordingly
• Onsite validation of daily services completion
• Coordinate and submit pass-down requests to ensure access to secure spaces, loading docks, freight elevators, and/or security escorts for restricted spaces
• Support the reset of program and destination spaces through audit walks and furniture/facilities management ticket requests
• Ensure data accuracy at the intersection of multiple programs
• Maintain data integrity through individual and bulk data corrections for same building changesSupport the integrity and alignment of seat data across multiple platforms