Workplace Experience Coordinator (12 month FTC)

at  CBRE

JOB SUMMARY

• Workplace Experience Coordinator provides overall facilities & reception support to all
  services and provisions in their location. Responsible for the Service delivery of full FM
  services, Quality Management System and Health & Safety as instructed by the International

Director. Please note this is a 12 month fixed term contract.

• Establish effective lines of communication with the Client, customers & key stakeholders

across the location, ensuring service standards exceed expectations. Develop Client

relationship to grow the business across the region where opportunities arise, and coordinate regular reviews between customers and CBRE to enhance the client relationship.

• The role requires a team player that will fully integrate with the rest of the regional and global

account team and actively contribute to the account deliverables and KPIs.

• Support the management & performance of FM delivery through effective self-delivery and

the efficient management of supply-chain partners for outsourced services. Attend and input

to the wider regional team via regular team meetings & other associated forums

• Align & commit your support to contribute to the wider CBRE to ensure full compliance with

Company goals & objectives.

• Be commercially responsible for the performance of the location within region. Support the

development of annual budgets and proactively manage performance against budget.
Implement supply chain governance to support & improve service delivery with the support

of the senior FM.

• The Workplace Experience Coordinator will actively support the Senior Facilities Manager in

supporting the development & improvement on service efficiencies, space management and
other initiatives

performance requirements

• Comply with HSE requirements as outlined within the SLA and as instructed by the compan

KEY RESPONSIBILITIES

Contract/Vendor Management

• Be responsible for monitoring & management to all hard and soft service lines and ensue all

services provided are resourced and maintained to a high standard, perform to the agreed
service level, meet the Client’s needs and operate within the CBRE Quality Health & Safety
system. Carry out spot checks, audits and planned inspections of services undertaken by

Vendors to ensure they meet the applicable standards.

• Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output

measurements

• Co-ordinate with FM Operations and Client Service teams to deliver service level agreements
• Conduct Vendor review meetings on a regular / scheduled basis and keep records of these

meetings.

• Monitor and report on vendor activities, achievements and work order closure rates as part of

the routine site reporting process

• Management & completion of CAFM tasks both reactive & preventative.
• Support & manage the completion of site contract review reports to present to Operations

lead.

Financial Control / Administration

• Contribute towards & support the development of OPEX budgets for the specific locations.
• Contribute towards & support the accrual process on a monthly basis.
• Creation & Submission of all PO’s for services on location.
• Working through the financial portal to Raise Purchase Orders & Invoices Approvals for

goods or services as required, in compliance of business controls system

Front of House / Reception

• Working based at reception always maintain a professional polite and considerate manner
• Greet internal and external clients, acknowledging them promptly.
• Welcome and escort guests to meeting rooms
• Offer refreshments in the lobby area if guests are waiting here and ensure you keep them

updated on their host’s arrival

• Assist with separate registration desks for functions as required
• Maintain the necessary awareness of building facilities to advise and direct guests

appropriately

• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely

and professional manner

• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
• Take ownership and understand customer requirements and be able to demonstrate the

ability to close out concerns and ensure customer is kept always appraised

Management of Health & Safety

• Management of Health & Safety for sites ensuring best practice and statutory compliance

met.

• Ensure all mandatory training is undertaken inline with guidance provided.
• Ensure Contractor H & S is maintained and ensure suitable RAMS are in place.
• Ensure eLogbook platform & other associated systems are kept up to date
• Ensure Envisi (energy management platform) is kept up to date
• Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract

performance requirements

• Comply with HSE requirements as outlined within the SLA and as instructed by the company

policy

• Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control

activities

• Report all accidents, occupational illnesses, and emergencies in relevant

books/documentation

Management Responsibilities

• Management and control of sub-contractors.

Other

• Act as escalation point.
• In addition to the above-mentioned tasks, other activities and responsibilities may be

individually defined