Workplace Experience Coordinator: NY, NY Onsite

at  CBRE

JOB SUMMARY

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

DUTIES AND RESPONSIBILITIES

Office Management:

• As the first point of contact for all those entering the facility, you are responsible for greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes in alignment with the building’s security protocols.
• Manage janitorial or maintenance work orders as needed.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building.
• Organize and manage on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering.

Logistics:

• Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Coordinate with vendors who supply services or goods to the workplace.
• Managing incoming and outgoing mail/carrier package, etc. in a timely manner.
• Coordinate office visits and ensure building access or access for events in market.
• Coordinate and manage point of sale merchandise (POSM) including delivery, shipment, and inventory with third party agencies.
• Coordinate and manage IT related issues; escalate issues to internal IT team when necessary.

Additional Responsibilities:

• Arrange and confirm meeting, dining, and business activities on behalf of the requestor.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner.
• Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead.