Workplace Experience Manager

at  CBRE

Posted
25-Mar-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Communications/Public Relations, Customer Service, Marketing, People/Human Resources, Project Management, Workplace Strategy
Location(s)
New York City - New York - United States of America
Host is a service line of CBRE, the world’s largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Job Role
Get ready for an exciting career opportunity with CBRE!
The Workplace Experience Manager leads employees and daily operations to increase individual well-being, personal productivity, and interpersonal efficiency. The Experience team members you would lead are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective.

• Leads a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development etc.); makes recommendations on budgets and cost reductions.
• Services include, but are not limited to: Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
• Arranges terms and details for contract services; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
• Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as needed.
• Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies.
• Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.
• Identifies content and oversees creation of workplace orientation materials and delivery.