Workplace Services Engineer

at  Davidson Group Services

Davidson technology have teamed up with one of Melbourne leading Utility providers to help them find their next Workplace Services Engineers.
This opportunity has come about through an internal promotion!
Join a strong and supportive team with a fantastic workplace culture, sitting within the end user computing group.
Working on a hybrid model of work, this work place offers true flexibility with a range of additional benefits if successful on application.
Full Australian and ongoing working rights required for this opportunity.

Key Responsibilities:

• Onboarding new hardware, maximising on feature updates and MOE integration, implementing new hardware and software updates, and remotely solving problems.
• Migration strategy to move to Windows 11 inclusive of MOE creation and deployment.
• Expertise in SCCM, Windows, PowerShell scripting, Microsoft Intune, and software package creation for deployment from Intune or SCCM.
• Creation and updating of group policies adhering to Microsoft security baselines and best practise.
• Prepare, install, and support Windows and Mac OS systems, troubleshoot complex incidents, and create and update documentation for the IT Service Desk/Desktop teams.
• Responsible for the SCCM environment and future roadmap. Inclusive of system upgrades where required.
• Manage the installation and maintenance of hardware and software.
• Create, plan and supervise the deployment of new operating system releases, vendor patches, and firmware/driver upgrades.
• Develop and document standardised user processes and procedures. Inclusive of knowledge base and policy creation.
• Liaise with relevant stakeholders and adhere to enterprise change management.
• Analyse MOE (SOE) and recommend enhancements and optimisation.
• Educate and develop IT skills of Workplace Tech teams that includes the Service Desk and Desktop teams. Upskill and develop capabilities withing the teams.
• Experience with an ITSM product and working from an incident and service request queue.

Ideal Qualifications and experience:

• Tertiary qualified in IT or in a business-related discipline
• Microsoft Certified Professional
• ITIL V4 (Incident Man or Service Desk)
• Administering System Center Configuration Manager
• Microsoft 365 Endpoint Administrator
• Strong past experience in same/similar role
• Expertise with SCCM and Intune, with the ability to train and upskill others.

STRONG COMMUNICATION SKILLS WILL BE NEEDED IN THIS ROLE, ENGAGING WITH A RANGE OF STAKEHOLDERS FROM DIVERSE TEAMS ACROSS THE ORGANISATION.

Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact David Chisholm on +03 9929 9500, quoting reference JN -022024-36020. Want to know more about Davidson? Visit us at www.davidsonwp.com

Key Responsibilities:

• Onboarding new hardware, maximising on feature updates and MOE integration, implementing new hardware and software updates, and remotely solving problems.
• Migration strategy to move to Windows 11 inclusive of MOE creation and deployment.
• Expertise in SCCM, Windows, PowerShell scripting, Microsoft Intune, and software package creation for deployment from Intune or SCCM.
• Creation and updating of group policies adhering to Microsoft security baselines and best practise.
• Prepare, install, and support Windows and Mac OS systems, troubleshoot complex incidents, and create and update documentation for the IT Service Desk/Desktop teams.
• Responsible for the SCCM environment and future roadmap. Inclusive of system upgrades where required.
• Manage the installation and maintenance of hardware and software.
• Create, plan and supervise the deployment of new operating system releases, vendor patches, and firmware/driver upgrades.
• Develop and document standardised user processes and procedures. Inclusive of knowledge base and policy creation.
• Liaise with relevant stakeholders and adhere to enterprise change management.
• Analyse MOE (SOE) and recommend enhancements and optimisation.
• Educate and develop IT skills of Workplace Tech teams that includes the Service Desk and Desktop teams. Upskill and develop capabilities withing the teams.
• Experience with an ITSM product and working from an incident and service request queue