Workshop Supervisor - Søborg

at  Tesla

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What to Expect
At Tesla, our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Workshop Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.What You’ll Do

• Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
• Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
• Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role
• Oversee inventory management, making sure the workshop is tidy and well organized
• Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
• Plan, prepare and distribute work to technicians based on skill level, capacity and resource
• Motivate, lead and inspire the team in continuous improvements and efficiencies

What You’ll Bring

• Technical automotive background as a Service Technician is preferable
• Ideally have experience of working with Electric Vehicles
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills
• Able to communicate, read, and write effectively in English and Danish

Join the mission - Apply today!
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

• Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
• Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
• Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role
• Oversee inventory management, making sure the workshop is tidy and well organized
• Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
• Plan, prepare and distribute work to technicians based on skill level, capacity and resource
• Motivate, lead and inspire the team in continuous improvements and efficiencie