WSM Analyst

at  Gilbarco

INTRODUCTION OF THE POSITION

This position provides 1st line support to Gilbarco Veeder-Root’s EMEA customers enrolled in Wet Stock Management Services. The Analyst will identify, investigate, close-out and or provide solutions to system generated and customer reported incidents. Responsibilities include and not limited to technical support involving on-site engineers, providing AVA, SIR services, assist with investigations, closed loop data as well as and playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information and customer requested data.

QUALIFICATIONS & EXPERIENCE

• Fluent level of English (spoken and written)
• Good working knowledge of MS Office skills specifically Excel
• Previous experience of client relationship/account management
• Extensive experience gained working in the Wetstock Industry as Analyst
• Patience and ability to develop, coach and mentor others in the delivery of services to our customers.
• Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service oriented operation.
• Excellent communication skills coupled with a positive attitude
• Structured, organized and self-driven
• Demonstrable ability to gather, analyse and summarizes data to draw rational, fact-based conclusions.
• Problem solving and critical thinking

WHO WE ARE

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.

• Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities.
• Monitor and analyze wet stock live alarms within set time limits.
• Process AVA and SIR tanks sufficiently and escalate issues accordingly.
• Provide specialist support to field personnel to help identify and correct customer site issues.
• Ensure adequate follow-up and resolution for identified issues and deviances
• Ensure the timely completion of all daily operational tasks including customer reporting requirements.
• Responsible for creation and implementation of procedures to support the management of new/establish customer accounts and ensuring all customer support.
• Maintain up to date knowledge and understanding of regulatory guidelines as they apply to each customer.
• Support field test activities and site enrolments for new services as required.
• Troubleshooting of remote communication issues, primarily modem and TCP/IP communication protocols.
• Working cohesively with your colleagues/wider IS360 team to provide support/training and information on day-to-day activities; take on additional responsibilities to enable a larger project to be delivered.
• Assist the Team Leader with Daily Management activities.
• Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.
• Maintains a safe working area and acts in accordance to current Gilbarco HSE Policy.
• To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country
• To comply with the Vontier Code of Conduct.
• Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.
• Maintains a safe working area and acts in accordance to current Gilbarco HSE Policy.
• To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country
• To comply with the Vontier Code of Conduct.