Yard Service Professional - New Braunfels

at  Ewing Outdoor Supply

If you know landscape materials, have a passion for the green industry and enjoy relationship building customer service, (or would like to learn) then this could be the opportunity for you!
Ewing Outdoor Supply - New Braunfels is in search of a teammate with a quality customer service skill set to help our contractors and customers process their orders, show them to the weigh scale and provide guidance through the landscape materials yard. This role isn’t for just anybody, as the ability to lift 50-70 lbs. is required, and the opportunity to demonstrate that is daily. This is a role that also requires you to handle a high heat environment. Within the green industry, typically we are the busiest when it’s the hottest, as our contractors crank out projects in favorable conditions.
As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it.
If this sounds like an opportunity that interests you, continue to read below to see if you would be a fit for our team, and in our family.
We are looking for a Customer Service Associate in our Landscape Material Yard to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our locations satisfied and you will contribute to the branch’s profitability.

REQUIREMENTS

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Excellent organizational and time management skills
• Ability to lift 50-70 pounds

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Cross-sell products
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Provide customer feedback to the Yard Manager
• Stay up-to-date with new products/services
• Ask for feedback on provided services and resolve clients’ complaints
• Inform customers about new products and services
• Comply with company policies and legal guidelines
• Help maintain a safe and orderly environment of the facilities