Yarrow Food & Beverage Team Member - Casual Staff

at  EKC Group

ABOUT YOU

Each team member is expected to act as an Ambassador for The Yarrow delivering individualised and personalized services for business and leisure travellers. Your task is to provide a personal, confident, conversational, direct and affirming service to make guests feel refreshed and recharged and want to return. You will have complete knowledge of your hotel and local area to ensure that our guests get the most out of their stay.
The successful candidate will be able to display excellent customer service skills and will be highly guest-focused with a passion for great service and a drive for guest satisfaction.
The ideal candidate will have Industry awareness eg relevant compliance within the industry / legal standards etc and good organisational skills in order to provide an effective and efficient service.
ABOUT USOutstanding Ofsted Provider
East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

At the Yarrow Hotel our ambition is to become the world’s best-managed hospitality company, delivering the best guest-centred experience in the industry. Our Radical Hosting service and clear training ethos underpins everything we do and gives us a unique position in the industry. We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a ‘never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour.
If the above aim is something you want to be involved with, we are seeking to appoint a Food & Beverage Team Member to join us at the Yarrow Hotel. As a Food & Beverage Team Member you will be responsible for Guest satisfaction within all F&B service areas within The Yarrow.
In the role of you will also conduct friendly and efficient seating to a table / delivery of room service / arrival to a meeting room and to ensure the restaurant is clean and fully prepared for services, checking table layouts, sideboards, buffets you will also work within the events side of the food and business operation be that, Weddings, Conferences or general events so this role is both fun and varied.