Zoom Contact Centre Sales Specialist, Benelux and Nordics

at  Zoom

Zoom is looking for Account Executives with specialised experience in Contact Centre sales, to sell our Zoom Customer Experience (CX) Platform in the Benelux and Nordic region, partnering with direct sales account executives and channel managers to prospect new opportunities and increase sales funnel.
The Contact Center team supports companies with 250+ employees within a defined geographic territory.
As a member of the Zoom Customer Experience team you will grow awareness, adoption, and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Workforce Engagement Management capabilities (WFO/WFM) across current Zoom customers as well as acting as a market evangelist within partners, new Zoom customers and customer prospects. The overarching mission will be to help customers re-imagine their customer and employee experiences, building on the global Zoom infrastructure and introducing how customer and employee journeys are made better when leveraging AI to provide personalized, prescriptive, and proactive experiences.

BASIC SKILLS REQUIREMENTS

• 6+ years Contact Center Sales or Sales Support Experience (Cloud & Premises PBX)
• Experience leading others with product/services training; demo and sales guides; learning and training materials
• Utilize Customer Relationship Management (CRM) tool
• Ability to travel as needed

PREFERRED SKILLS REQUIREMENTS

• 10+ years Telephony Contact Center Sales or Sales Support Experience
• 3+ years Cloud Contact Center Experience
• Multilingual is a plus
• Salesforce CRM experience, as well as Dynamics, Zoom Info, Sales Navigator, Discover Org

WAYS OF WORKING

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

ABOUT US

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

• Effectively qualify leads and perform needs assessment, engaging technical resources
• Meet or exceed sales objectives for assigned accounts/territory
• Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
• Conduct high-level conversations with C-level and VP-level Executives
• Utilize solution-selling and value-selling techniques to effectively guide sales processes to close
• Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
• Upsell and leverage business from new and established customer relationships
• Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
• Keep informed of product line, competition and industry trends
• Leverage key customer relationships for video testimonials and case studies
• Partner with sales Account Executives and in region channel partners to upsell current customers and assist in closing potential customers
• Develop a strong understanding of key product differentiators, sales methodologies and processes
• Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives
• Work closely with internal teams to drive customer feedback and improve product
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
• Drive Partner Awareness & Expertise specifically in our Zoom Contact Center integrations
• Partner with Product/Engineering on Contact Center integrations & roadmap requirements
• Continually enhance product and operational process knowledge to maintain role as a Zoom Contact Center subject matter expert
• Deliver on-site and virtual learning & customer engagements
• Willingness to flex hours to support global partners.