Zscaler System Administrator

at  WESTPAC BANKING CORPORATION

WHAT DO I NEED?

We are looking for a team member who has a strong customer focus, is outcome-driven, and can interpret the needs of our client by bringing the following:

• At least two years of experience administering and managing in a Zscaler infrastructure environment, particularly Zscaler Private Access, OAuth, SSO, SSL, and SAML.
• Proven experience managing and supporting a Zscaler ZTN Technology.
• Experience in the day-to-day maintenance and break-fix of the Zscaler Infrastructure.
• Experience with Windows 11 and Linux O/S.
• Competent analytics and diagnostics for 2nd level problem solving.
• Experience as a DevOps Support.
• Proficiency with Bitbucket workflows.
• Good knowledge of Jenkins and Azure pipeline.
• Experience with ZPA Console Analytics and ZPA Splunk App.
• Experience with Network troubleshooting tools, tcpdump, Wireshark etc.
• Availability for on-call requirement once in every 4 weeks.

HOW DO I APPLY?

Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

• Supporting, administering, and managing Zscaler infrastructure and environment.
• Managing Zscaler Client Connector.
• Providing 2nd level application and system support.
• Conduct advanced troubleshooting and root-cause analysis for Zscaler-related issues.
• Conduct Zscaler environment updates and testing, including security patches and feature enhancement deployments.
• Identifying risks and opportunities within the environment and developing mitigation plans to minimise user and system impacts.
• Manage and respond to the related tickets and requests.
• Manage workload and correspondence in line with the agreed SLAs.
• Maintain an up-to-date knowledge base in our tool, including technical designs and documentation.
• Ensuring the Zscaler knowledge and technology evolution is maintained and reported.
• This role will also be accountable for the existing technologies, including monitoring and capacity reportingecommendations