LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.
Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree preferred with a minimum of 5-7 years’ management experience in the high volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.

SKILLS AND ABILITIES

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrate leadership and vision in managing staff groups and major projects or initiatives.Customer service oriented with the ability to communicate with team members, vendors, client representatives, and guests in a positive and professional manner.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint is required.
• Experience in a union work environment preferred.
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events.
• Must have the ability to lift, push, pull approximately 25lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators.

THE ROLE

Reporting directly to the Assistant General Manager, the Director of Concessions - Local Eats is responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions and Warehouse operations.

ESSENTIAL FUNCTIONS

• Responsible for Concessions/Local Eats operational budget, managing monthly P&L statements and ensuring that all financial reporting is accurate and is completed in a timely fashion to meet all deadlines.
• Provide leadership, coaching and mentorship to a staff responsible for executing the Local Eats team business plan.
• Sustain costs as it pertains to labor and operating supplies, and work within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
• Oversee and manage both union and non-union hourly, hourly leadership and salaried management staff including ensuring proper hiring and promotion of associates per Legends standards
• Work closely with multiple subcontractors to ensure all needs are met, and the terms of the contract are followed.
• Along with the Sr. Executive Chef, lead yearly ideation sessions to create new concepts and menu ideas.
• Partner with Sr. Executive Chef to ensure the highest possible quality of food service.
• Oversee monthly inventory for concessions operations and develop yearly operational budgets.
• Work with the Customer Service Manager to maintain effective programs to ensure excellent
• customer service during all events.
• Monitor staff performance as it relates to speed of service and guest’ relations.
• Work with an analytic team to analyze sales as well as sales mix.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Assist General Manager/AGM in working with clients on any Food & Beverage sponsorships.
• Establish strong relationships with clients to resolve outstanding issues and work with them in planning events.
• Perform other related duties, tasks, and responsibilities as required.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.