WHO ARE WE?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

JOB SUMMARY

Designs, develops and manages the lifecycle of a product or group of products from concept to launch to end of life. Translates market opportunities and customer demand into viable products and services that differentiate Equinix in the market. Sets the vision and strategy for their product ensuring it is competitively positioned and customer-centric. Manages the product roadmap including features, upgrades and maintenance of the product or product line. Works cross functionally with user experience, engineering, operations, solution architects, marketing and others to design, build and launch new products and/or product features.

QUALIFICATIONS

• Bachelor’s degree preferred
• 10+ years of experience owning and delivering products
• Strong leadership skills and the proven ability to drive organizational change
• Strong communication skills with ability to align the organization on complex technical decisions
• Active coach and mentor whose goals are to grow and maximize team potential
• Experience managing geographically distributed teams

Knowledge

• Agile Development & Methodologies, preferably in large organizations
• Marketing process, channel program and Marketing operations experience required
• Product Vision and Roadmap Creation
• Experience with Marketing systems and transformation
• Prioritization, planning and backlog management

The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual
Canada - Toronto Office TRO : 174,000 - 262,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Own the customer and employee experience for Marketing & Outreach

• Gather the voice of the customer and employees regarding process and system interactions
• Apply user-centered design principles and practices to campaign tracking, outreach, lead, and contact management
• Drive Marketing policy, process and system transformation and continuous improvement
• Capture customer and employee business requirements into Epics
• Minimize end user disruption through evolutionary UI change where possible
• Communicate and train process and UI change where necessar

Define Marketing Experience vision and roadmaps

• Develop overall Marketing Experience vision, including target company process, policy, and tooling in collaboration with key customer, marketing, marketing ops, channel, data science and customer experience stakeholders
• Partner with downstream teams to deliver continuous and optimal end to end experience
• Document business process and system interactions within campaign, lead, contact and notification domains. Manage contracts with upstream and downstream domains and user

Shape the backlog to deliver Marketing Experience vision

• Create and maintain prioritized roadmaps for Marketing Experience. Prioritize epics based on delivery capacity and value
• Manage a team of domain Product Owners that support the Marketing Experience
• Hire, coach and manage Product Owners and Process Architect

Own the customer and employee experience for Marketing & Outreach

• Gather the voice of the customer and employees regarding process and system interactions
• Apply user-centered design principles and practices to campaign tracking, outreach, lead, and contact management
• Drive Marketing policy, process and system transformation and continuous improvement
• Capture customer and employee business requirements into Epics
• Minimize end user disruption through evolutionary UI change where possible
• Communicate and train process and UI change where necessary

Define Marketing Experience vision and roadmaps

• Develop overall Marketing Experience vision, including target company process, policy, and tooling in collaboration with key customer, marketing, marketing ops, channel, data science and customer experience stakeholders
• Partner with downstream teams to deliver continuous and optimal end to end experience
• Document business process and system interactions within campaign, lead, contact and notification domains. Manage contracts with upstream and downstream domains and users

Shape the backlog to deliver Marketing Experience vision

• Create and maintain prioritized roadmaps for Marketing Experience. Prioritize epics based on delivery capacity and value
• Manage a team of domain Product Owners that support the Marketing Experience
• Hire, coach and manage Product Owners and Process Architects