The Legal Operations Supervisor at Huron Law Group plays a vital role in leading and supporting a team of Administrative and Operations Coordinators. This position ensures that team members have the training, tools, and resources needed to perform their responsibilities effectively and meet organizational standards.
The Supervisor oversees the day-to-day functions of both administrative and operational support roles, ensuring workflows are followed, deadlines are met, and quality standards are upheld. This includes monitoring performance, providing hands-on support, and serving as a point of escalation for complex or sensitive issues. The Supervisor works closely with internal teams to coordinate cross-functional efforts and ensure smooth operational execution.
This role requires strong leadership, organizational, and problem-solving skills, as well as the ability to effectively communicate with both internal stakeholders and external clients. The ideal candidate is a player-coach, someone who contributes to daily deliverables while also coaching and mentoring team members to promote accountability, efficiency, and high morale.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

• A combination of education and experience will be considered.
• Associate degree in paralegal studies, business administration, or a related field required.
• Minimum of 5 years progressive operations experience, with at least 2 years in a leadership role, preferably within a law firm.
• Strong understanding of client service principles, communication strategies, and conflict resolution.
• Excellent leadership, coaching, and interpersonal skills.
• Exceptional verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
• Ability to manage and prioritize multiple tasks, work under pressure, and meet deadlines.
• Proficient in customer service software, case management tools, and Microsoft Office Suite.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Strong problem-solving skills and the ability to think critically to address client needs.

• Partner with the Legal Operations Manager to implement and maintain training programs, ensuring Coordinators have the tools, resources, and support needed for professional development.
• Monitor and approve time and attendance records, including PTO, UTO, and VTO requests.
• Communicate and enforce best practices, procedures, and quality control measures to ensure team output aligns with organizational and legal standards.
• Conduct weekly one-on-one meetings to provide ongoing coaching, training, and development opportunities, keeping Coordinators aligned with evolving tools, processes, and compliance requirements.
• Lead regular performance reviews, delivering constructive feedback and creating individualized growth plans to support career development.
• Monitor call volume and allocate resources effectively, assigning Coordinators to queues and tasks that align with their bandwidth and capacity.
• Oversee the handling of incoming calls, emails, and other lawsuit-related communications, ensuring all interactions are accurately logged and routed to the appropriate stakeholders in a timely manner.
• Act as the primary escalation point for complex or sensitive issues, resolving concerns while maintaining strong relationships with clients, courts, and opposing counsel.
• Oversee calendar management for the attorney team, coordinating client appointments, court appearances, hearings, settlement discussions, and other case-related meetings to ensure timely, organized, and professional engagement with all parties involved.
• Identify and escalate Coordinator challenges and workflow inefficiencies, helping to mitigate risk and drive continuous improvement.
• Oversee operational processes related to fee reporting, template management, and court organization by jurisdiction, ensuring accurate financial tracking, consistent document standards, and streamlined workflows tailored to state-specific requirements.
• Collaborate with Legal Operations Manager and the Quality Department to implement, improve,
  and maintain quality programs, ensuring accuracy and consistency in Coordinator work. • All other duties as assigned.