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Fraud Team Leader (Hybrid) at Zopa Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Leadership, Fraud Operations, Fraud Typologies, Fraud Monitoring Tools, Case Management Systems, Communication, Interpersonal Skills, Adaptability, Disputes, Chargebacks, Integrity, Team Player, Self Starter, Machine Learning, Intelligence Sharing, Regulatory Compliance
Specialization
The ideal candidate will have proven leadership experience in fraud operations and a strong understanding of fraud and AML laws. Familiarity with machine learning-driven fraud detection systems and experience with intelligence-sharing networks are considered a plus.
Experience Required
Minimum 5 year(s)
Fraud Team Leader (Hybrid) at Zopa Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Leadership Experience, Fraud Operations, Fraud Typologies, Fraud & Aml Laws, Psr Regulations, Fraud Monitoring Tools, Case Management Systems, Communication Skills, Interpersonal Skills, Adaptability, Disputes Understanding, Team Player, Integrity, Self Starter, Team Management, Machine Learning Familiarity
Specialization
The ideal candidate will have proven leadership experience in fraud operations and a strong understanding of fraud typologies and regulations. Excellent communication skills and the ability to adapt in a fast-paced environment are essential.
Experience Required
Minimum 5 year(s)
Financial Crime Team Leader (Hybrid) at Zopa Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Regulatory Frameworks, Team Leadership, Analytical Skills, Investigative Skills, Decision Making Skills, Communication Skills, Transaction Monitoring, Data Analytics, Machine Learning, Financial Crime Prevention, Risk Assessment, Cross Department Collaboration, Training And Awareness, Continuous Improvement, Stakeholder Engagement, Emerging Risks
Specialization
Strong understanding of regulatory frameworks, particularly in AML and KYC, is essential. Proven leadership ability in a fast-paced environment along with excellent analytical and communication skills is required.
Experience Required
Minimum 5 year(s)
Geotechnical & Materials Technicians/Technologists at CBCL Limited
Fredericton, New Brunswick, Canada - Full Time
Skills Needed
Quality Assurance, Quality Control, Field Testing, Inspection, Laboratory Testing, Geotechnical Investigations, Analytical Skills, Project Management, Problem Solving, Microsoft Office, Organizational Skills, Interpersonal Skills, Teamwork, Communication Skills, Driver's License, Transportation
Specialization
A diploma in Civil Engineering Technology is preferred, but recent Civil Engineering University graduates will be considered. No prior experience is required, although experience with QA/QC testing and construction inspection services would be an asset.
Mechanical Engineer or Engineer in Training at CBCL Limited
Sydney, Nova Scotia, Canada - Full Time
Skills Needed
Mechanical Systems Design, Hvac, Plumbing, Fire Protection, Building Systems Controls, Energy Efficiency, Renewable Energy Design, Autocad, Revit, Project Management, Client Liaison, Construction Administration, Commissioning, Team Collaboration, Detail Oriented, Communication Skills
Specialization
Candidates must have an undergraduate degree in Mechanical Engineering and registration as an Engineer in Training or Professional Engineer in Canada. A minimum of three years of experience in mechanical systems design is required, along with familiarity in using AutoCAD and Revit.
Experience Required
Minimum 2 year(s)
Backroom Coordinator at TJX Companies
Jacksonville, North Carolina, United States - Full Time
Skills Needed
Communication, Organizational Skills, Attention To Detail, Multi Tasking, Team Player, Training Others
Specialization
Candidates should have at least 1 year of retail experience and 6 months of leadership experience. They must be able to work a flexible schedule, including nights and weekends, and be capable of lifting heavy objects.
Seasonal Temporary Merchandise Associate at TJX Companies
San Antonio, Texas, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork, Retail Experience
Specialization
Possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills with attention to detail are essential.
PT Seasonal Early morning/Late Night Mercg associate at TJX Companies
Enid, Oklahoma, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork, Retail Experience
Specialization
Possess excellent customer service skills and the ability to work a flexible schedule. Strong communication and organizational skills with attention to detail are essential.
Seasonal Retail Associate at TJX Companies
Monrovia, California, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Teamwork
Specialization
Possess excellent customer service skills and the ability to work a flexible schedule. Strong communication and organizational skills with attention to detail are essential.
Store Cleaning Associate at TJX Companies
, Virginia, United States - Full Time
Skills Needed
Customer Service Skills, Organizational Skills, Attention To Detail, Physical Stamina, Multi Tasking, Communication Skills
Specialization
Candidates should possess excellent customer service skills and strong organizational abilities. Physical stamina and the capability to lift heavy objects are also required.
70002 - Key Carrier Coordinator at TJX Companies
, Virginia, United States - Full Time
Skills Needed
Customer Service, Team Player, Problem Solving, Coaching, Delegation, Communication, Organizational Skills, Attention To Detail, Flexibility, Leadership, Operational Procedures, Safety Awareness, Training, Multi Tasking, Discretion, Integrity
Specialization
Candidates should have at least 1 year of retail experience and 6 months of leadership experience. They must be able to work a flexible schedule, including nights and weekends, and possess strong communication and organizational skills.
Seasonal Merchandise Associate at TJX Companies
Morehead, Kentucky, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork, Retail Experience
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to lift heavy objects, are also required.
Retail Department Supervisor Full Time Now Hiring at TJX Companies
Encinitas, California, United States - Full Time
Skills Needed
Communication, Organizational Skills, Attention To Detail, Multi Tasking, Team Player, Training, Customer Service, Merchandising, Leadership, Coaching, Safety Awareness, Problem Solving, Time Management, Flexibility, Integrity, Honesty
Specialization
Able to work a flexible schedule, including nights and weekends. Requires 1 year of retail experience and 6 months of leadership experience.
Cleaning Associate at TJX Companies
, Georgia, United States - Full Time
Skills Needed
Customer Service, Organizational Skills, Attention To Detail, Physical Stamina, Multi Tasking, Communication Skills, Teamwork, Retail Experience
Specialization
Excellent customer service skills and strong organizational abilities are essential. Candidates should be capable of lifting heavy objects and responding to changes in direction or unexpected situations.
Retail Loss Prevention Detective at TJX Companies
, Virginia, United States - Full Time
Skills Needed
Excellent Communication Skills, Sound Judgment, Basic Computer Skills, Basic Time Management Skills, Investigative Skills, Analytical Skills, Ability To Respond To Changes, Teamwork, Flexibility
Specialization
Candidates should possess excellent communication skills, sound judgment, and basic computer skills. A background in retail or security with 0-2 years of experience is preferred.
Retail Loss Prevention Detective at TJX Companies
Columbus, Ohio, United States - Full Time
Skills Needed
Communication Skills, Judgment, Computer Skills, Time Management, Investigative Skills, Analytical Skills, Flexibility, Teamwork
Specialization
Candidates should possess excellent communication skills, sound judgment, and basic computer and time management skills. A background in retail or security with 0-2 years of experience is preferred.
Retail Merchandise Associate at TJX Companies
, California, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to lift heavy objects, are also required.
store cleaner at TJX Companies
, Georgia, United States - Full Time
Skills Needed
Customer Service Skills, Organizational Skills, Attention To Detail, Physical Stamina, Multi Tasking, Communication Skills, Teamwork, Retail Experience
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong organizational skills and physical stamina are also required.
Loss Prevention Officer at TJX Companies
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Conflict Resolution, Communication, Security Awareness, Team Collaboration, Resilience, Professionalism, Self Motivation
Specialization
Experience in a customer-facing role within a fast-paced retail environment or security guard role is ideal but not essential. You must demonstrate the ability to remain calm and professional under pressure.
Processing Associate at TJX Companies
, Georgia, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Teamwork
Specialization
Possesses excellent customer service skills and strong communication and organizational skills. Able to work a flexible schedule and respond appropriately to changes in direction or unexpected situations.
Fraud Team Leader (Hybrid) at Zopa Limited
Manchester, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Fraud Operations, Fraud Typologies, Fraud Monitoring Tools, Case Management Systems, Communication, Interpersonal Skills, Adaptability, Disputes, Chargebacks, Integrity, Team Player, Self-Starter, Machine Learning, Intelligence Sharing, Regulatory Compliance

Industry

Financial Services

Description
Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife As a Fraud Team Leader at Zopa, you will be responsible for managing the day-to-day operations of the fraud team, alongside the Senior Fraud and Fraud Managers. This role requires a keen eye for detail when reviewing cases, the ability to communicate and collaborate with a wide range of people, extensive knowledge of fraud operations and processes, and a strong understanding of regulations and laws. Working pattern: This is a hybrid role, with the team working in the office three days a week. Your working week will consist of 7.5 hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one day of the weekend every other week, from 9:00 am to 5:30 pm, which will be worked remotely. If you work a weekend day, you will receive a day off during the week in lieu. In addition, you will be required to work on two bank holidays per year, for which you will receive time off in lieu. \n A day in the life: Monitor team performance by reviewing daily KPIs for all specialists and providing support throughout the day. Review and approve complex cases, offering clear rationale and escalating when necessary. Act as a point of contact for the fraud team, supporting new joiners and coordinating training with the Senior Fraud Specialist/competent team member. Manage and run weekly team meetings with the Fraud Manager. Support the Fraud and Senior Fraud Managers on additional tasks and project work. Ensure investigations align with internal policies, regulatory requirements, and industry best practices. Stay informed on emerging payment fraud typologies, particularly those exploiting digital platforms and social engineering. Support audits and regulatory reviews by providing documentation and insights into fraud related investigations. Assist with the execution of process implementation, working closely alongside other stakeholders from across the business. Manage the annual leave and sickness calendar on Bamboo, coordinating with other Fraud Team Leaders and planning the weekend working rota on Teams. Take escalated calls from Fraud Specialists, to offer further support and advice for our customers. Hold monthly one-to-one sessions with Fraud Specialists. Receive and respond to any feedback received from other operational areas, such as QC results, complaints, and customer service feedback. Assist the Fraud Manager with any other tasks they may need support on. About you: Proven leadership experience in fraud operations, preferably within a fintech or digital bank. Strong working knowledge of fraud typologies. Up-to-date understanding of Fraud & AML laws and PSR regulations. Experience using fraud monitoring tools and case management systems. Strong communication and interpersonal skills – able to influence, support, and challenge when needed. Adaptable in a fast-paced, quickly changing environment. Some understanding of disputes and chargebacks. A team player who acts with integrity and treats customers and colleagues with respect. A self-starter. Strong experience in managing a team and setting expectations. Bonus points for: Familiarity with machine learning-driven fraud detection systems, such as Feature Space and Lexis Nexis. Experience with intelligence-sharing networks or industry working groups. \n #LI-LH1 We’re expanding! From September 2025, Zopa will be opening a brand-new office in Manchester at WeWork, Dalton Place, 29 John Dalton Street, M2 6WF. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

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Responsibilities
As a Fraud Team Leader, you will manage the day-to-day operations of the fraud team, ensuring investigations align with internal policies and regulatory requirements. You will also monitor team performance, review complex cases, and support the training of new team members.
Fraud Team Leader (Hybrid) at Zopa Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Leadership, Fraud Operations, Fraud Typologies, Fraud Monitoring Tools, Case Management Systems, Communication, Interpersonal Skills, Adaptability, Disputes, Chargebacks, Integrity, Team Player, Self Starter, Machine Learning, Intelligence Sharing, Regulatory Compliance
Specialization
The ideal candidate will have proven leadership experience in fraud operations and a strong understanding of fraud and AML laws. Familiarity with machine learning-driven fraud detection systems and experience with intelligence-sharing networks are considered a plus.
Experience Required
Minimum 5 year(s)
Fraud Team Leader (Hybrid) at Zopa Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Leadership Experience, Fraud Operations, Fraud Typologies, Fraud & Aml Laws, Psr Regulations, Fraud Monitoring Tools, Case Management Systems, Communication Skills, Interpersonal Skills, Adaptability, Disputes Understanding, Team Player, Integrity, Self Starter, Team Management, Machine Learning Familiarity
Specialization
The ideal candidate will have proven leadership experience in fraud operations and a strong understanding of fraud typologies and regulations. Excellent communication skills and the ability to adapt in a fast-paced environment are essential.
Experience Required
Minimum 5 year(s)
Financial Crime Team Leader (Hybrid) at Zopa Limited
Manchester, England, United Kingdom - Full Time
Skills Needed
Regulatory Frameworks, Team Leadership, Analytical Skills, Investigative Skills, Decision Making Skills, Communication Skills, Transaction Monitoring, Data Analytics, Machine Learning, Financial Crime Prevention, Risk Assessment, Cross Department Collaboration, Training And Awareness, Continuous Improvement, Stakeholder Engagement, Emerging Risks
Specialization
Strong understanding of regulatory frameworks, particularly in AML and KYC, is essential. Proven leadership ability in a fast-paced environment along with excellent analytical and communication skills is required.
Experience Required
Minimum 5 year(s)
Geotechnical & Materials Technicians/Technologists at CBCL Limited
Fredericton, New Brunswick, Canada - Full Time
Skills Needed
Quality Assurance, Quality Control, Field Testing, Inspection, Laboratory Testing, Geotechnical Investigations, Analytical Skills, Project Management, Problem Solving, Microsoft Office, Organizational Skills, Interpersonal Skills, Teamwork, Communication Skills, Driver's License, Transportation
Specialization
A diploma in Civil Engineering Technology is preferred, but recent Civil Engineering University graduates will be considered. No prior experience is required, although experience with QA/QC testing and construction inspection services would be an asset.
Mechanical Engineer or Engineer in Training at CBCL Limited
Sydney, Nova Scotia, Canada - Full Time
Skills Needed
Mechanical Systems Design, Hvac, Plumbing, Fire Protection, Building Systems Controls, Energy Efficiency, Renewable Energy Design, Autocad, Revit, Project Management, Client Liaison, Construction Administration, Commissioning, Team Collaboration, Detail Oriented, Communication Skills
Specialization
Candidates must have an undergraduate degree in Mechanical Engineering and registration as an Engineer in Training or Professional Engineer in Canada. A minimum of three years of experience in mechanical systems design is required, along with familiarity in using AutoCAD and Revit.
Experience Required
Minimum 2 year(s)
Backroom Coordinator at TJX Companies
Jacksonville, North Carolina, United States - Full Time
Skills Needed
Communication, Organizational Skills, Attention To Detail, Multi Tasking, Team Player, Training Others
Specialization
Candidates should have at least 1 year of retail experience and 6 months of leadership experience. They must be able to work a flexible schedule, including nights and weekends, and be capable of lifting heavy objects.
Seasonal Temporary Merchandise Associate at TJX Companies
San Antonio, Texas, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork, Retail Experience
Specialization
Possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills with attention to detail are essential.
PT Seasonal Early morning/Late Night Mercg associate at TJX Companies
Enid, Oklahoma, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork, Retail Experience
Specialization
Possess excellent customer service skills and the ability to work a flexible schedule. Strong communication and organizational skills with attention to detail are essential.
Seasonal Retail Associate at TJX Companies
Monrovia, California, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Teamwork
Specialization
Possess excellent customer service skills and the ability to work a flexible schedule. Strong communication and organizational skills with attention to detail are essential.
Store Cleaning Associate at TJX Companies
, Virginia, United States - Full Time
Skills Needed
Customer Service Skills, Organizational Skills, Attention To Detail, Physical Stamina, Multi Tasking, Communication Skills
Specialization
Candidates should possess excellent customer service skills and strong organizational abilities. Physical stamina and the capability to lift heavy objects are also required.
70002 - Key Carrier Coordinator at TJX Companies
, Virginia, United States - Full Time
Skills Needed
Customer Service, Team Player, Problem Solving, Coaching, Delegation, Communication, Organizational Skills, Attention To Detail, Flexibility, Leadership, Operational Procedures, Safety Awareness, Training, Multi Tasking, Discretion, Integrity
Specialization
Candidates should have at least 1 year of retail experience and 6 months of leadership experience. They must be able to work a flexible schedule, including nights and weekends, and possess strong communication and organizational skills.
Seasonal Merchandise Associate at TJX Companies
Morehead, Kentucky, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork, Retail Experience
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to lift heavy objects, are also required.
Retail Department Supervisor Full Time Now Hiring at TJX Companies
Encinitas, California, United States - Full Time
Skills Needed
Communication, Organizational Skills, Attention To Detail, Multi Tasking, Team Player, Training, Customer Service, Merchandising, Leadership, Coaching, Safety Awareness, Problem Solving, Time Management, Flexibility, Integrity, Honesty
Specialization
Able to work a flexible schedule, including nights and weekends. Requires 1 year of retail experience and 6 months of leadership experience.
Cleaning Associate at TJX Companies
, Georgia, United States - Full Time
Skills Needed
Customer Service, Organizational Skills, Attention To Detail, Physical Stamina, Multi Tasking, Communication Skills, Teamwork, Retail Experience
Specialization
Excellent customer service skills and strong organizational abilities are essential. Candidates should be capable of lifting heavy objects and responding to changes in direction or unexpected situations.
Retail Loss Prevention Detective at TJX Companies
, Virginia, United States - Full Time
Skills Needed
Excellent Communication Skills, Sound Judgment, Basic Computer Skills, Basic Time Management Skills, Investigative Skills, Analytical Skills, Ability To Respond To Changes, Teamwork, Flexibility
Specialization
Candidates should possess excellent communication skills, sound judgment, and basic computer skills. A background in retail or security with 0-2 years of experience is preferred.
Retail Loss Prevention Detective at TJX Companies
Columbus, Ohio, United States - Full Time
Skills Needed
Communication Skills, Judgment, Computer Skills, Time Management, Investigative Skills, Analytical Skills, Flexibility, Teamwork
Specialization
Candidates should possess excellent communication skills, sound judgment, and basic computer and time management skills. A background in retail or security with 0-2 years of experience is preferred.
Retail Merchandise Associate at TJX Companies
, California, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Adaptability, Teamwork
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to lift heavy objects, are also required.
store cleaner at TJX Companies
, Georgia, United States - Full Time
Skills Needed
Customer Service Skills, Organizational Skills, Attention To Detail, Physical Stamina, Multi Tasking, Communication Skills, Teamwork, Retail Experience
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong organizational skills and physical stamina are also required.
Loss Prevention Officer at TJX Companies
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Conflict Resolution, Communication, Security Awareness, Team Collaboration, Resilience, Professionalism, Self Motivation
Specialization
Experience in a customer-facing role within a fast-paced retail environment or security guard role is ideal but not essential. You must demonstrate the ability to remain calm and professional under pressure.
Processing Associate at TJX Companies
, Georgia, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Teamwork
Specialization
Possesses excellent customer service skills and strong communication and organizational skills. Able to work a flexible schedule and respond appropriately to changes in direction or unexpected situations.