Alliance Personnel are seeking a detail-oriented and efficient Order Processor to join one of our clients based in Redditch. Initially office based but with time there will be opportunities to work partly from home.
The successful candidate will be responsible for managing and processing customer orders accurately and promptly, ensuring a seamless experience for our clients. This role requires strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Ideal candidate will be experienced in Microsoft Office and Salesforce as well as have excellent email and phone etiquette.
Hours of work: Monday - Friday 8.45am - 5pm

QUALIFICATIONS

• Previous experience in order processing or a similar administrative role is preferred.
• Strong attention to detail and excellent organisational skills.
• Proficiency in using computer systems and software applications, particularly order management systems.
• Ability to work independently as well as part of a team.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and a commitment to providing outstanding customer service.
  Initially at least 3 months but likely to become a permanent role for the right candidate
  Job Types: Permanent, Temp to perm
  Pay: £13.00 per hour
  Expected hours: 38 per week

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• Salesforce: 1 year (required)

Work Location: In person
Reference ID: RO

• Process incoming customer orders through our order management system.
• Verify order details, including product availability, pricing, and shipping information.
• Communicate with customers regarding order status, delivery schedules, and any potential issues.
• Collaborate with warehouse staff to ensure timely fulfilment of orders.
• Maintain accurate records of orders and customer interactions in the database.
• Assist in resolving any discrepancies or issues related to orders.
• Generate reports on order processing metrics as required.