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Technical Support Engineer at Effective online marketing
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Business Development Executive at Bisan Marketing Management
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Commercial Operations Analyst (m/f) - Working Student or Internship at emarsys eMarketing Systems
Berlin, , Germany - Full Time
Skills Needed
N/A
Qualification
Graduate
Quality Assurance Software Tester (m/w/d) at ONMA Online Marketing GmbH
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
Business Development Executive at Trend Point Marketing GmbH
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Business Development Executive at Bisan Marketing Management
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Video Editor at 9YARDS MEDIA AND MARKETING
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Specialist Business Development (m/f/d) at MediaMarktSaturn Marketing
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Creative Head at Niche Marketing Management
Lowa, Bavaria, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Business Development Manager at Bisan Marketing Management
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Creative Manager at Social Pulse Marketing Inc
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
E-Commerce & Marketing Coordinator (12-Month Fixed Term Contract) at Kinisla
dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
(Junior) Data/Business Analyst - Marketing & Commercial Analytics at xing
Berlin, Alberta, Germany - Full Time
Skills Needed
N/A
Marketing Manager (Strategy & Execution), (d/f/m), Full-Time / Pa at Computomics GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Marketing and Communications Manager [D | M | F] for direct hire at BEYER-Mietservice KG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Performance Marketing Manager (m/w/d) Paid Social & Google Ads at Push Digits Global
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Marketing Communications, Campaigns, Events & Sponsorship Manager at H&T Group plc
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Social Media Marketing Specialist and Video Editor, Photographer at Infinity Living Real Estate LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Marketing Operations Lead - Campaigns, Creative & Communications. at RecruitmentRevolution.com
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Mitarbeiter (m/w/d) für Marketing, Kommunikation & Grafikdesign at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
Technical Support Engineer at Effective online marketing
Berlin, Bavaria, Germany -
Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

42000.0

Posted On

30 Sep, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Advertising, Marketing & PR

Description

About the job

Job Description


Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator.


In this position, the Technical Support Engineer will:


  • Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues.
  • Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems.
  • Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions.
  • Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas.
  • Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions.
  • Reproduce customer environments in lab settings, isolate and resolve problems, and propose innovative solutions.
  • Follow up on technical cases, ensuring proper escalation, case management, and timely resolution.
  • Manage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations.

Who We Are Looking for:


We are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization.


  • 6+ years of experience in networking or security industry.
  • In-depth knowledge of TCP/IP.
  • Hands on experience with security devices Firewalls/IPS/Mail Security Gateways.
  • Proficient spoken and written English and German language
  • Excellent troubleshooting and problem-solving skills, enabling effective issue resolution.
  • Strong written and verbal communication skills, facilitating clear and effective customer interactions.
  • Ability to work in multicultural team environment.

Desirable:


  • Understanding of Active Directory and configuration.
  • Knowledge of authentication protocols and methods (LDAP, RADIUS, Kerberos, NTLM).
  • Experience with VPNs (IPsec, SSL) and implementation.
  • Knowledge of database maintenance and SQL.
  • Familiar with Web application security and vulnerabilities (experience with exploits is plus).
  • Having any of industry certificates (FCP, CCNA, CCNP, CCSP, CISSP).
Responsibilities

About the job

Job Description


Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator.


In this position, the Technical Support Engineer will:


  • Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues.
  • Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems.
  • Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions.
  • Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas.
  • Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions.
  • Reproduce customer environments in lab settings, isolate and resolve problems, and propose innovative solutions.
  • Follow up on technical cases, ensuring proper escalation, case management, and timely resolution.
  • Manage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations.

Who We Are Looking for:


We are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization.


  • 6+ years of experience in networking or security industry.
  • In-depth knowledge of TCP/IP.
  • Hands on experience with security devices Firewalls/IPS/Mail Security Gateways.
  • Proficient spoken and written English and German language
  • Excellent troubleshooting and problem-solving skills, enabling effective issue resolution.
  • Strong written and verbal communication skills, facilitating clear and effective customer interactions.
  • Ability to work in multicultural team environment.

Desirable:


  • Understanding of Active Directory and configuration.
  • Knowledge of authentication protocols and methods (LDAP, RADIUS, Kerberos, NTLM).
  • Experience with VPNs (IPsec, SSL) and implementation.
  • Knowledge of database maintenance and SQL.
  • Familiar with Web application security and vulnerabilities (experience with exploits is plus).
  • Having any of industry certificates (FCP, CCNA, CCNP, CCSP, CISSP).
Technical Support Engineer at Effective online marketing
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Business Development Executive at Bisan Marketing Management
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Commercial Operations Analyst (m/f) - Working Student or Internship at emarsys eMarketing Systems
Berlin, , Germany - Full Time
Skills Needed
N/A
Qualification
Graduate
Quality Assurance Software Tester (m/w/d) at ONMA Online Marketing GmbH
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
Business Development Executive at Trend Point Marketing GmbH
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Business Development Executive at Bisan Marketing Management
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Video Editor at 9YARDS MEDIA AND MARKETING
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Specialist Business Development (m/f/d) at MediaMarktSaturn Marketing
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Creative Head at Niche Marketing Management
Lowa, Bavaria, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Business Development Manager at Bisan Marketing Management
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Creative Manager at Social Pulse Marketing Inc
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
E-Commerce & Marketing Coordinator (12-Month Fixed Term Contract) at Kinisla
dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
(Junior) Data/Business Analyst - Marketing & Commercial Analytics at xing
Berlin, Alberta, Germany - Full Time
Skills Needed
N/A
Marketing Manager (Strategy & Execution), (d/f/m), Full-Time / Pa at Computomics GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Marketing and Communications Manager [D | M | F] for direct hire at BEYER-Mietservice KG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Performance Marketing Manager (m/w/d) Paid Social & Google Ads at Push Digits Global
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Marketing Communications, Campaigns, Events & Sponsorship Manager at H&T Group plc
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Social Media Marketing Specialist and Video Editor, Photographer at Infinity Living Real Estate LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Marketing Operations Lead - Campaigns, Creative & Communications. at RecruitmentRevolution.com
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Mitarbeiter (m/w/d) für Marketing, Kommunikation & Grafikdesign at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)