ADDITIONAL INFORMATION

Job Number25134144
Job CategoryRooms & Guest Services Operations
LocationSheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

• Serves as the property Manager on Duty and directs all property operations during the overnight shift in compliance with all Health & Safety requirements.
• Ensures that the highest levels of hospitality and service are provided during the overnight shift.
• Represents property management in resolving any guest or property related situation.
• Monitors and ensures compliance with all Guidelines to Operations.
• Fully compliant with all emergency procedures and being first point of contact when those situations take place (Fire, Bomb threat, Threat conditions etc.)
• Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to the reception team.
• Ensure optimum occupancy and average rate for the purpose of maximizing revenues.
• Report any faults or issues guests have risen to the relevant departments.
• Be fully conversant with all Front Office departmental procedures.
• Ensure all Front Desk tasks are complete in a timely manner and supervisors follow procedures as required according to SOPs.
• Ensure all brand standards are being followed by the Front Desk Agents and Supervisors.
• Exhibits behavioral styles that convey confidence and command respect from others, makes a good first impression and represents the company in alignment with its values.
• Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by management.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Please refer the Job description for details