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Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication, Problem Solving, Time Management, Empathy, Multi Tasking, Adaptability, Collaboration, Critical Thinking, Feedback, Resourcefulness, Attention To Detail, Growth Mindset, Customer Loyalty, Technical Skills
Specialization
Candidates must be bilingual in French and English with a minimum of 2 years of customer service experience. Proven ability to manage time effectively in a remote environment and handle high-volume inquiries is essential.
Experience Required
Minimum 2 year(s)
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Problem Solving, Communication, Empathy, Multi Tasking, Time Management, Adaptability, Collaboration, Critical Thinking, Feedback, Customer Loyalty, Technical Skills, Remote Work, Attention To Detail, Dynamic Environment
Specialization
Candidates must be bilingual in French and English with at least 2 years of customer service experience, particularly with Canadian customers. Strong communication skills and the ability to manage time effectively in a remote environment are essential.
Experience Required
Minimum 2 year(s)
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication, Problem Solving, Multi Tasking, Empathy, Time Management, Adaptability, Collaboration, Critical Thinking, Attention To Detail, Resourcefulness, Growth Mindset, Customer Loyalty, Technical Skills, Feedback
Specialization
Candidates must be bilingual in French and English with a minimum of 2 years of customer service experience. Proven ability to manage time effectively in a remote environment and handle high-volume inquiries is essential.
Experience Required
Minimum 2 year(s)
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication, Problem Solving, Time Management, Empathy, Multi Tasking, Adaptability, Critical Thinking, Collaboration, Resourcefulness, Feedback, Growth Mindset, Customer Loyalty, Technical Skills
Specialization
Candidates must be bilingual in French and English with a minimum of 2 years of customer service experience. Proven ability to manage time effectively and handle high-volume inquiries across multiple channels is essential.
Experience Required
Minimum 2 year(s)
Production Manager, Made-to-Order at Quince
Gurugram, haryana, India - Full Time
Skills Needed
Production Management, Supply Chain Management, Vendor Management, Attention To Detail, Communication Skills, Data Reliability, Process Improvement, Operational Management, Tracking Tools, Cross Functional Collaboration, Problem Solving, Fast Paced Environment, Jewelry Experience, Rugs Experience, Manufacturing Experience, Sla Enforcement
Specialization
Candidates should have over 5 years of experience in production, supply chain, or vendor management, with a strong focus on detail and communication. Experience with Indian manufacturers and familiarity with jewelry or rugs is preferred.
Experience Required
Minimum 5 year(s)
Chemical Operator - Production (25-0601) at InChem
Rock Hill, SC 29730, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Network Engineer — Lab Network at PD Inc
Fort Meade, Maryland, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Join the DoD's AI Revolution at S4 Inc
Vienna, VA 22182, USA - Full Time
Skills Needed
Physics, Coding Experience, Artificial Intelligence, Computer Science
Specialization
Computer Science, Software Engineering, Mechanical Engineering, Engineering, Math
Qualification
Graduate
Bilingual French Customer Experience Specialist (Canada-Remote) at Quince
New Brunswick, New Brunswick, Canada - Full Time
Skills Needed
Digital Channels, Genetics, Customer Experience, Discrimination, English, French, Color, Chat, Email
Qualification
Diploma
Customer Account Coordinator at Incora
Prestwick, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
PD/Sourcing Manager, Man's Apparel at Quince
Shanghai, Shanghai, China - Full Time
Skills Needed
Sourcing, Merchandising, Vendor Management, Cost Optimization, Supply Chain Management, Data Analysis, Attention To Detail, Interpersonal Skills, Collaboration, Problem Solving, Risk Management, Continuous Learning, Adaptability, Legal Compliance, Sustainability Standards
Specialization
Candidates should have over 10 years of experience in sourcing and merchandising within men's apparel. A strong analytical mindset and exceptional attention to detail are essential for success in this role.
Experience Required
Minimum 10 year(s)
Senior Analyst (Programmer) at S3 Inc
Redstone Arsenal, Alabama, USA - Full Time
Skills Needed
Discrimination, Aviation, Systems Analysis, Recruiting, Training, Color, Hiring, Genetics
Qualification
Graduate
VP Sales - EMEA at Clinch
Remote, Scotland, United Kingdom - Full Time
Skills Needed
C Level
Qualification
Graduate
Quality Auditor (Seasonal 3-4 months) at WinCup
Tolleson, AZ 85353, USA - Full Time
Skills Needed
Microsoft Office, English, Communication Skills, Computer Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Chief Engineer - Aviation at S3 Inc
Huntsville, Alabama, USA - Full Time
Skills Needed
Integration, Rmf, Computer Science, Nist, Systems Engineering, Aerospace Engineering, Software Development Methodologies, Testing
Specialization
Computer Science, Electrical, Electrical Engineering, Engineering
Qualification
Graduate
Strategic Communications Analyst at S3 Inc
Redstone Arsenal, Alabama, USA - Full Time
Skills Needed
Color, Discrimination, Hiring, Training, Ceremonies, Genetics, Grammar, Leadership, Recruiting, Conducting
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Program Management Analyst at S3 Inc
Redstone Arsenal, Alabama, USA - Full Time
Skills Needed
Discrimination, Hiring, Genetics, Color, Training, Recruiting
Qualification
Graduate
Experience Required
Minimum 14 year(s)
Sales Development Representative (Player / Coach) at MD INC
West Warwick, RI 02818, USA - Full Time
Skills Needed
Salesforce
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Corporate Counsel at Quince
London, England, United Kingdom - Full Time
Skills Needed
Legal Counsel, Employment Law, Privacy, Commercial Contracts, Data Privacy, Consumer Protection, E Commerce, Compliance, Risk Management, Negotiation, Cross Functional Collaboration, Strategic Counsel, Regulatory Licensing, Dispute Management, Sustainability Regulations, Product Compliance
Specialization
Candidates must be UK-qualified solicitors with at least 4 years of post-qualification experience, ideally with a mix of law firm training and in-house experience. Experience in UK employment law, privacy (GDPR), and e-commerce operations is essential.
Experience Required
Minimum 5 year(s)
Benefits Coordinator at YM Inc
North York, ON M6A 2W1, Canada - Full Time
Skills Needed
Microsoft Excel, Health
Specialization
Human resources certificate or equivalent
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada -
Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

25.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingual, Customer Service, Communication, Problem Solving, Time Management, Empathy, Multi-tasking, Adaptability, Collaboration, Critical Thinking, Feedback, Resourcefulness, Attention to Detail, Growth Mindset, Customer Loyalty, Technical Skills

Industry

Retail

Description
OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about. Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices. Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. Help Us Launch a New Customer Experience in Canada Are you a trailblazer ready to make an impact? Quince is officially launching in Canada, and we need talented, bilingual professionals to help us build a world-class customer experience from the ground up. If you live more than 50 kilometers outside of Toronto, this role is remote—giving you a unique opportunity to use your skills and passion to directly influence our success. Join our inaugural team and become a foundational part of our story, helping to define the standards for a brand-new market. We are looking for someone who is not just seeking a job, but a long-term home where you can grow, learn, and contribute to a mission-driven team. What You’ll Do Use your critical thinking and empathy to troubleshoot and resolve Canadian customer concerns, turning potential negative experiences into positive ones. Build lasting customer loyalty by providing personalized support that leaves a great impression, while adapting quickly to diverse needs and offering effective, tailored solutions. Navigate multiple systems and handle multiple inquiries simultaneously, ensuring a world-class and efficient customer experience. Identify recurring customer issues or trends and provide feedback to improve both the customer experience and internal processes. Ensure consistent achievement of key performance metrics, including CSAT (Customer Satisfaction), customer retention, response time, and productivity. Who You Are People-first person with an intuitive understanding of the Canadian customer experience. You care deeply about solving problems and turning a potentially frustrating situation into a positive and memorable interaction. Successfully demonstrated world-class communication skills, showcasing empathy and rigor while providing clear, concise, and helpful information to Canadian customers. You possess an exceptional ability to multi-task and maintain focus in a high-volume, dynamic work environment. A self-starter who is comfortable working remotely and can thrive in a distraction-free setting. Flexible and available to work weekends and key holidays as needed, including November and December. Curious and have a growth mindset, willing to embrace feedback and challenge to accelerate your learning. A collaborative team player, eager to provide and receive feedback to improve performance. Resourceful and adaptable, finding creative solutions to problems when needed. What You’ll Get Competitive Pay that Grows With You: Start at $24 CAD/hour, increasing to $25 CAD/hour after successfully passing the 90-day introductory period. Extra Earning Power: Earn up to $1,300 CAD each month in performance-based bonus pay. We Invest In You: 3-week paid training and a thoughtful onboarding experience to set you up for success. Set Schedule, Guaranteed Hours: You’ll know your schedule ahead of time and receive a reliable paycheck. Comprehensive Benefits: Hospital Coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability Coverage, and more. Refer Your Friends: Earn a bonus when your referrals join the team. Requirements to Apply High School diploma or GED equivalent. Bilingual in French and English. Minimum 2 years of Customer Service experience, including direct experience servicing Canadian customers. Proven ability to manage time and prioritize tasks effectively in a remote, team-oriented environment. Proven track record of handling high-volume Canadian customer inquiries across multiple digital channels (phone, email, chat). Extensive experience in a role where resolving customer issues and problem-solving for Canadian customers was a core responsibility. Proven ability to write and communicate with clarity, professionalism, and attention to detail when interacting with Canadian customers across multiple channels. Technical Requirements (for remote workers): Reliable high-speed internet with a minimum download speed of 75+ Mbps and upload speed of 10+ Mbps. Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site four (4) days per week; candidates beyond 50 km are eligible for remote work. Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Responsibilities
Troubleshoot and resolve Canadian customer concerns while providing personalized support. Identify recurring issues and provide feedback to improve customer experience and internal processes.
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication, Problem Solving, Time Management, Empathy, Multi Tasking, Adaptability, Collaboration, Critical Thinking, Feedback, Resourcefulness, Attention To Detail, Growth Mindset, Customer Loyalty, Technical Skills
Specialization
Candidates must be bilingual in French and English with a minimum of 2 years of customer service experience. Proven ability to manage time effectively in a remote environment and handle high-volume inquiries is essential.
Experience Required
Minimum 2 year(s)
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Problem Solving, Communication, Empathy, Multi Tasking, Time Management, Adaptability, Collaboration, Critical Thinking, Feedback, Customer Loyalty, Technical Skills, Remote Work, Attention To Detail, Dynamic Environment
Specialization
Candidates must be bilingual in French and English with at least 2 years of customer service experience, particularly with Canadian customers. Strong communication skills and the ability to manage time effectively in a remote environment are essential.
Experience Required
Minimum 2 year(s)
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication, Problem Solving, Multi Tasking, Empathy, Time Management, Adaptability, Collaboration, Critical Thinking, Attention To Detail, Resourcefulness, Growth Mindset, Customer Loyalty, Technical Skills, Feedback
Specialization
Candidates must be bilingual in French and English with a minimum of 2 years of customer service experience. Proven ability to manage time effectively in a remote environment and handle high-volume inquiries is essential.
Experience Required
Minimum 2 year(s)
Customer Experience Specialist - French Bilingual (Canada-Remote) at Quince
, , Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication, Problem Solving, Time Management, Empathy, Multi Tasking, Adaptability, Critical Thinking, Collaboration, Resourcefulness, Feedback, Growth Mindset, Customer Loyalty, Technical Skills
Specialization
Candidates must be bilingual in French and English with a minimum of 2 years of customer service experience. Proven ability to manage time effectively and handle high-volume inquiries across multiple channels is essential.
Experience Required
Minimum 2 year(s)
Production Manager, Made-to-Order at Quince
Gurugram, haryana, India - Full Time
Skills Needed
Production Management, Supply Chain Management, Vendor Management, Attention To Detail, Communication Skills, Data Reliability, Process Improvement, Operational Management, Tracking Tools, Cross Functional Collaboration, Problem Solving, Fast Paced Environment, Jewelry Experience, Rugs Experience, Manufacturing Experience, Sla Enforcement
Specialization
Candidates should have over 5 years of experience in production, supply chain, or vendor management, with a strong focus on detail and communication. Experience with Indian manufacturers and familiarity with jewelry or rugs is preferred.
Experience Required
Minimum 5 year(s)
Chemical Operator - Production (25-0601) at InChem
Rock Hill, SC 29730, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Network Engineer — Lab Network at PD Inc
Fort Meade, Maryland, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Join the DoD's AI Revolution at S4 Inc
Vienna, VA 22182, USA - Full Time
Skills Needed
Physics, Coding Experience, Artificial Intelligence, Computer Science
Specialization
Computer Science, Software Engineering, Mechanical Engineering, Engineering, Math
Qualification
Graduate
Bilingual French Customer Experience Specialist (Canada-Remote) at Quince
New Brunswick, New Brunswick, Canada - Full Time
Skills Needed
Digital Channels, Genetics, Customer Experience, Discrimination, English, French, Color, Chat, Email
Qualification
Diploma
Customer Account Coordinator at Incora
Prestwick, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
PD/Sourcing Manager, Man's Apparel at Quince
Shanghai, Shanghai, China - Full Time
Skills Needed
Sourcing, Merchandising, Vendor Management, Cost Optimization, Supply Chain Management, Data Analysis, Attention To Detail, Interpersonal Skills, Collaboration, Problem Solving, Risk Management, Continuous Learning, Adaptability, Legal Compliance, Sustainability Standards
Specialization
Candidates should have over 10 years of experience in sourcing and merchandising within men's apparel. A strong analytical mindset and exceptional attention to detail are essential for success in this role.
Experience Required
Minimum 10 year(s)
Senior Analyst (Programmer) at S3 Inc
Redstone Arsenal, Alabama, USA - Full Time
Skills Needed
Discrimination, Aviation, Systems Analysis, Recruiting, Training, Color, Hiring, Genetics
Qualification
Graduate
VP Sales - EMEA at Clinch
Remote, Scotland, United Kingdom - Full Time
Skills Needed
C Level
Qualification
Graduate
Quality Auditor (Seasonal 3-4 months) at WinCup
Tolleson, AZ 85353, USA - Full Time
Skills Needed
Microsoft Office, English, Communication Skills, Computer Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Chief Engineer - Aviation at S3 Inc
Huntsville, Alabama, USA - Full Time
Skills Needed
Integration, Rmf, Computer Science, Nist, Systems Engineering, Aerospace Engineering, Software Development Methodologies, Testing
Specialization
Computer Science, Electrical, Electrical Engineering, Engineering
Qualification
Graduate
Strategic Communications Analyst at S3 Inc
Redstone Arsenal, Alabama, USA - Full Time
Skills Needed
Color, Discrimination, Hiring, Training, Ceremonies, Genetics, Grammar, Leadership, Recruiting, Conducting
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Program Management Analyst at S3 Inc
Redstone Arsenal, Alabama, USA - Full Time
Skills Needed
Discrimination, Hiring, Genetics, Color, Training, Recruiting
Qualification
Graduate
Experience Required
Minimum 14 year(s)
Sales Development Representative (Player / Coach) at MD INC
West Warwick, RI 02818, USA - Full Time
Skills Needed
Salesforce
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Corporate Counsel at Quince
London, England, United Kingdom - Full Time
Skills Needed
Legal Counsel, Employment Law, Privacy, Commercial Contracts, Data Privacy, Consumer Protection, E Commerce, Compliance, Risk Management, Negotiation, Cross Functional Collaboration, Strategic Counsel, Regulatory Licensing, Dispute Management, Sustainability Regulations, Product Compliance
Specialization
Candidates must be UK-qualified solicitors with at least 4 years of post-qualification experience, ideally with a mix of law firm training and in-house experience. Experience in UK employment law, privacy (GDPR), and e-commerce operations is essential.
Experience Required
Minimum 5 year(s)
Benefits Coordinator at YM Inc
North York, ON M6A 2W1, Canada - Full Time
Skills Needed
Microsoft Excel, Health
Specialization
Human resources certificate or equivalent
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)