The Senior Manager: HCM Strategic and Operational Support is responsible for driving the strategic alignment and operational effectiveness of the Human Capital Management function. The incumbent will serve as a strategic advisor and thought partner to the HEAD HCM, playing a critical role in translating strategic priorities into actionable operational plans that deliver measurable results across the organisation.

REQUIREMENTS

• NQF level 7 in Human Resource Management, Business Administration, Industrial Psychology, or related field.
• 8–10 years’ experience in Human Capital/HR.
• 5 years in a senior/executive support or strategic role.
• Strong understanding of performance management, change management, and governance frameworks.
• Experience in managing large-scale HCM programmes and working with executive leadership.
• Ability to work under pressure and manage competing priorities.
• Knowledge of labour legislation, HCM governance, and compliance standards
• Proficiency in HCM information systems and reporting tools.

Strategic Support:

• Support the HEAD HCM in the development, refinement, and execution of the HCM strategy.
• Coordinate strategic planning processes and align divisional objectives with organisational goals.
• Monitor and report on progress against strategic KPIs, operational plans, and transformation targets.
• Conduct trend analysis, benchmarking, and research to inform strategic decision making.

Operational Integration and Programme Delivery:

• Drive the implementation of key HCM programmes (e.g., performance management, organisational design, change management).
• Ensure integration and alignment of HCM initiatives across all divisions and Parks.
• Identify and resolve barriers to programme delivery and operational execution.
• Lead special projects and cross-cutting initiatives on behalf of the HEAD HCM.

Governance, Compliance and Risk Management:

• Monitor compliance with HCM policies, regulatory frameworks, and audit requirements.
• Coordinate the development, approval, and review of HCM policies and procedures.
• Ensure timely reporting of HCM risks and mitigation actions to relevant governance structures.
• Liaise with legal, audit, and governance functions to address compliance issues.
• Stakeholder Engagement and Communication.
• Act as liaison between HCM and internal stakeholders, executive leadership, and external partners.
• Prepare strategic reports, briefing notes, and presentations for the HEAD HCM and executive and governance structures.
• Support effective communication and change management related to HCM initiatives.

Performance Monitoring and Reporting:

• Develop and maintain dashboards and reporting tools to track HCM performance metrics.
• Support the performance management cycle within the HCM team.
• Drive a culture of accountability and continuous improvement across the function.