COMPANY OVERVIEW

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

KEY ACCOUNTABILITIES

• Support the Training team in the execution of actions such as gathering of content / training material on new products via Stage & Gate and ensuring all content / training material required for legacy products is available on the Academy, actioning any issues reported, ensuring accurate information is available to customers and staff.
• Provide the necessary activity in the support of CPD’s delivered via the Academy.
• Looking after tenancies and audiences on the Academy. Ensuring changes are adequately communicated and where necessary enabling further training to be developed and planned
• Creating and maintaining contact for Installer Pro, as well as ensuring correct access to partners and members within the Academy.
• Liaising with external stakeholders to ensure correct information is captured and maintained as part of Installer Pro.
• Act as the main point of contact for all aspects of employee database management in relation to Totara, ensuring compliance with privacy and GDPR regulations.
• Maintaining the correct access levels and via regular interaction with colleagues and Heads of Department, provide information and support to enable content to be built and correctly located on the Academy to ensure visibility to everyone needing the training. Ensure all training is recorded and saved within Totara for new starters and refresher training. Support and develop where necessary Learning plans, programmes, and certification courses, reporting monthly.
• Support H&S development on Totara with colleagues from all areas of the business
• Utilise the Academy to promote and provide on-boarding and ensure off boarding process is followed and is accurate
• Assist with the production of training material, content, videos and literature as needed.
• Developing and promotion of courses on the Academy
• Engage with other site / group trainers, the training team to review what training material they are using and align our current offerings. we need uniformity on what we deliver.
• Capturing the training requirements and working with trainers to schedule sessions.
• Ensure that training feedback is gathered from delegates and participants, logged and shared with the training provider and relevant stakeholders in the spirit of continuous improvement.
• Provide feedback to and liaise with the line manager to ensure issues are identified early, actions taken, and lessons learned through the continual improvement processes.
• Enable GDHV managers & HODS to generate regular monthly update reports on how much their direct reports interact with Totara.
• Adhere to GDHV Health & Safety Policies. Ensure all departmental tasks and functions are undertaken in a safe manner in accordance with the company Health and Safety policies, procedures, and management system, with the support of the Health & Safety Officer.

ACKNOWLEDGEMENT

This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role

MAIN PURPOSE OF ROLE

We are currently seeking a skilled administrator to join our training team, to co-ordinated training and develop digital content.
The role will provide administrative support to the training team and the way we deliver training as it changes and develops. The work will involve our training Academy Totara, ensuring this is accurate, current, and user friendly, and will be working closely with the training team and all areas of the Dimplex business.

At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

• Think Customer
• Care About People
• Value Innovation
• Keep It Simpl