RECEPTIONIST- ( FIXED TERM CONTRACT UNTIL 31.01.2026)

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
To deliver a high standard of customer service for the client, building users, staff and visitors by delivering an efficient ‘front of house’ service including reception services, switchboard and facilitating mail and deliveries.
To aid and assist the Facilities Manager in delivering all services, ensuring compliance and contractual obligations are met throughout, whilst maintaining an efficient and operational building through administrative support.
Undertake wide ranging general administrative functions.

• To support the Facilities Manager and Head Caretaker in delivering the Facilities Management services in adherence with the contractual obligations under the PFI contract agreement.
• Provide a professional reception service ensuring a positive first impression of Bellrock FM services and the Castle Hill Centre.
• Meeting and greeting building users, staff and visitors to the centre and dealing with their requirements efficiently and effectively.
• Ensure all building users, staff and visitors sign in and are aware of emergency evacuation procedures.
• Signposting visitors to the centre for meetings and training in accordance with site procedures.
• Courteously dealing with incoming telephone calls to the centre directing them accordingly.
• Taking delivery of mail and parcels to the centre and facilitating them in accordance with site procedures.
• Administering room bookings for meetings and training ensuring room set ups are booked and hospitality requirements are ordered and reconciled.
• Assist the Facilities Manager in ensuring that all contractual and additional reception duties in accordance with Service Specifications are met.
• Assist in maintaining the site helpdesk by logging calls regarding faults, failures and issues and ensuring they are actioned accordingly through to completion.
• Provide a first port of call to contractors attending site to carry out planned or reactive works and ensure site procedures are adhered to.
• Undertake administrative duties as requested by the Facilities Manager
• Support the Facilities Manager with small projects collating information and data.
• Fulfil any reasonable request by the Facilities Manager, for any other task or duty related to the delivery of the Facilities Management contrac