FULL JOB DESCRIPTION

Location: Belmont, Lake Macquarie/Newcastle, NSW
Hours: 8.30am – 4.30pm
Days per week: 3 (Wed-Friday)
Start: Immediate

MON-TUES ROLE HAS NOW BEEN FILLED, PREVIOUS APPLICANTS NEED NOT APPLY

We’re seeking a friendly and organised Customer Service/Admin Officer to join our Belmont clinic on a casual or part time basis (3 days). This is a front-of-house role that’s perfect for someone who loves helping people, enjoys variety, and takes ownership of their work.
You’ll work closely with our hearing care professional and clients to ensure appointments run smoothly, enquiries are answered promptly, and every visitor feels genuinely cared for.

DUTIES INCLUDE:

• Managing reception and performing a range of administrative tasks including appointment bookings, data entry, claim processing, and reporting
• Answering phone and email enquiries
• Scheduling and confirming appointments
• Processing payments and receipts using QuickBooks
• Assisting clients with minor hearing aid repairs and basic troubleshooting
• Coordinating hearing aid orders and repairs
• Assisting with marketing and social media management
• Maintaining client records and ensuring clinic tidiness

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST HAVE:

• Experience within an audiology, allied health or medical environment
• Professional, friendly, confident, and courteous manner
• High work ethic
• Excellent communication skills – written and verbal
• High level of attention to detail - ability to multi-task, and prioritise
• Familiarity with Microsoft Office
  Job Types: Part-time or casual
  Pay: $25.00 – $31.00 per hour
  Expected hours: 23 per week

Work Authorisation:

• Australia
• Working with children check
• National police check
• Drivers licence

Work Location: In person
Job Types: Full-time, Part-time
Pay: $25.00 – $31.00 per hour

Work Authorisation:

• Australia (Required)

Work Location: In perso