THE COMPANY:

Ascot Services provides market leading solutions across a number of disciplines that includes; facilities management, construction services, engineering services, planned preventative maintenance, environmental solutions, all with 24/7 dedicated client support.

CUSTOMER EXPERIENCE

• Stay close to customers and influencers in the property and ensure the business responds to evolving requirements.
• Develop robust customer relationships, understanding their expectations, ensuring that services are organised to meet those expectations.
• To take individual ownership of the development of an exemplary customer service culture within the property, with personal intervention where appropriate.
• Seek to continually improve the customer service delivery, reviewing, responding to and learning lessons from feedback surveys, implementing change where possible & appropriate.
• Drive to increase customer testimonials and whilst also reducing/eliminating the reasons for customers to complain.
• Deliver effective and efficient complaint handling with empathy and understanding.

• Assume responsibility for line management of the workplace team and develop and inspire a professional team enabling them to meet both personal and business targets.
• Set the example by modelling positive leadership behaviours, continue improvement principles and effective problem solving.
• Understand all aspects of the Contract including key service deliverables and commercial budgets.
• Ensure service delivery standards are in line with or exceed contractual service levels and Ascots commitment to excellence.
• Ensure all operations are completed in line with Ascot Quality Management System