The Billing Supervisor is responsible for ensuring all hospice billing operations are performed in compliance with state and federal regulations. This role plays a crucial part in maintaining an accurate billing system, managing collections, and collaborating with various teams to optimize financial processes for the organization.

Model a service-oriented attitude by demonstrating ownership, problem-solving, and courtesy in all interactions with residents, patients, and co-workers.
Actively participate as a key member of the Leadership Team.
Maintain accurate daily census reporting on an ongoing basis.
Ensure timely Physician Certification completion and verification within hospice billing software.
Submit Notice of Elections to Medicare prior to the five-day deadline.
Oversee private pay processes, including mailing statements, collections follow-up, and refund processing.
Collaborate with skilled nursing facility staff to verify resident levels.
Confirm Medicaid room and board rates while ensuring accurate billing system updates.
Verify nursing facility and hospital payments (Medicaid room and board) and resolve discrepancies.
Work with Intake and Admissions teams to ensure billing software error reports are cleared and insurance information is accurate.
Communicate insurance documentation updates to billing staff, ensuring smooth workflow.
Generate and process month-end pharmacy census reports, including submitting data to relevant pharmacies and updating records.
Serve as the subject matter expert for hospice billing software, providing guidance to internal users.
Create Physician Billing and Palliative Care Program invoices.
Manage deposit processes, including cash handling and daily reconciliation records.
Address A/R billing inquiries and assist with reconciliations and reports.
Perform monthly close processes with accuracy and timeliness.
Remain up-to-date with state, federal, and Joint Commission regulations and attend required continuing education.
Maintain vendor and facility contracts while ensuring compliance with current regulations.
Detect and report any misconduct or regulatory violations in alignment with the organization’s Standards of Conduct.
Education: Associate’s Degree in Accounting (or relevant experience).
Experience: 2 + years of hospice billing billing required (Medicare, Medicaid, Insurance, Private Pay).
Proficiency with billing systems such as DDE, Waystar, TMHP, and other clearinghouse platforms.
Strong command of computerized accounting systems and standard office software (Microsoft Excel, Word).
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