We are looking for a skilled Deskside Administrator to join a dynamic manufacturing team in Toronto, Ontario. This is a contract position requiring hands-on expertise in providing technical support and troubleshooting in a fast-paced environment. The successful candidate will work onsite five days a week, operating independently to resolve issues and ensure seamless operations.

• Provide deskside support for desktop and laptop hardware, including troubleshooting and resolving technical issues.
• Utilize tools such as ServiceNow to manage and document support requests effectively.
• Maintain and manage Intune configurations to ensure smooth deployment and operation of devices.
• Address hardware break-fix needs, including repairs and replacements for computers and related peripherals.
• Collaborate with staff to provide technical assistance with Cisco and Citrix technologies.
• Support Android device configurations and resolve related issues as needed.
• Travel occasionally between locations, ensuring timely support; mileage reimbursement is provided.
• Adhere to safety protocols by wearing required safety shoes and glasses in designated areas.
• Operate efficiently in a fast-paced environment, managing multiple tasks without becoming overwhelmed.
• Conduct regular maintenance and updates on Dell and other hardware systems to optimize performance.
• Minimum of 5 years of experience in deskside support or a similar role in a manufacturing environment.
• Proficiency in troubleshooting desktop and laptop hardware, as well as peripheral devices.
• Hands-on experience with Intune for device management and configuration.
• Familiarity with ServiceNow for tracking and managing support tickets.
• Strong knowledge of Cisco and Citrix technologies.
• Ability to support Android devices, including setup and troubleshooting.
• Must have a valid driver’s license and access to a vehicle for occasional travel; parking is not provided.
• Comfortable working in a fast-paced environment and managing multiple priorities simultaneously.
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