EDUCATION & EXPERIENCE REQUIREMENTS:

• Preferred: 4-year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related field.
• Required: 2–3 years of experience in event management, preferably in a full-service hotel (Marriott experience highly preferred).

JOB REQUIREMENTS

• Must have a minimum of 2 – 3 years’ experience in a full-service hotel, Marriott preferred
• Individual must have excellent attention to detail, a substantial knowledge of Events Operations, strong leadership skills, highly organized and experience within a similar style full-service property
• Adaptability - ability to effectively adjust to major changes in work tasks or the work environment
• Building Trust - ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization
• Communication - skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
• Customer Focus- ability to develop and sustain productive customer relationships; actively seeking information to understand and address customer’s needs
• High Work Standards - sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
• Planning & Organizing - skilled in establishing courses of action for self and others to ensure work is completed efficiently
• Problem Solving/Decision Making - ability to identify and understand issues, problems and opportunities, using effective approaches for choosing a course of action or developing solutions
• Stress Tolerance - ability to maintain stable performance and positive relationships with others while under pressure or opposition
• Technical/Professional Knowledge and Skills - demonstrates a satisfactory level of position, related technical knowledge and skills. Must be proficient in Delphi diagrams, Meeting Matrix or Social Tables
• Build groups and maintain proper detailed event notes in CI/TY, (or Delphi or similar platform) to ensure proper tracing, and follow up with all aspects of events
• Minimum lifting 30 lbs
• Pushing, pulling, bending, stooping, and upward reaching
• Some exposure to cleaning chemicals
• Prolonged periods of sitting, standing and/or walking

OVERALL RESPONSIBILITIES:

Responsible for selling and coordinating catering, meetings, and events at the Orlando Marriott Lake Mary. The role requires ensuring flawless execution and service excellence, aligned with Marriott’s four basic cornerstones of service.

ESSENTIAL FUNCTIONS:

• Practice the Basics of Brilliant Hosting at all times
• Ensures implementation of the Meetings & Event Management within Brand Standards for planning, pre & post-event
• Coordinates with sales, hotel departments, and customers to ensure consistent, high-level service throughout the event
• Prepare all event documentation including Event Orders, resumes, etc. for all groups assigned to you; EO’s must be signed by customer before event date
• Effectively communicate to all departments customer’s needs to ensure consistent, high-level service throughout event and post-event phases
• Effectively initiates appropriate, internal and external communication necessary to successfully execute the group’s needs
• Ensures all hotel events have a seamless turnover from sales to services
• Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
• Follow Marriott Standards to facilitate outstanding service encouraging repeat business - including timelines
• Uphold existing accounts with activities designed to build relationships and provide exceptional follow through to increase repeat group business
• Maintain strong organizational skills to proactively manage upcoming groups and clients
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, adjusting as necessary
• Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenue.
• Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments
• Distribute EO’s for groups 10 – 14 days prior to events complying with Marriott Standard
• Participate in Pre/Post Convention meetings and review bill with each client
• Service events as directed by the Director of Sales and the Director of Food and Beverage
• Complete weekly prospecting calls needed to achieve goals and objectives (Expected sales goal of $350,000.00 for the first 12 months)
• Ability to work evenings and weekends to ensure the highest standards of customer service to our clients
• Must achieve and maintain Brand Standards on Event Satisfaction Scores and continually strive to exceed them
  This is a dynamic, client-facing role that requires a balance of sales, coordination, and service excellence. If you’re passionate about hospitality and thrive in a fast-paced environment, this position offers a fantastic opportunity to grow within the Marriott brand.
  Benefits
  401k, Dental Insurance, Life Insurance, Medical Insurance, Vision
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