We are looking for a friendly, efficient, and detail-oriented Call Centre Executive to manage incoming/outgoing customer calls for our restaurants. The ideal candidate will handle reservations, order inquiries, complaints, and delivery coordination, ensuring excellent customer service and a seamless dining or ordering experience.

REQUIREMENTS AND SKILLS

• High school diploma or equivalent; additional education in hospitality is a plus.
• Prior experience in a restaurant, hospitality, or call center is preferred.
• Strong verbal communication skills in Arabic and English.
• Familiarity with restaurant POS/order management systems is a plus.
• Basic computer literacy and data entry skills.
• Availability to work evenings, weekends, and holidays, if required.
  Job Type: Full-time

Experience:

• customer care: 2 years (Preferred)

Language:

• Arabic (Required)

• Handle a large volume of inbound and outbound calls in a timely manner.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Take delivery and takeaway orders with accuracy and efficiency.
• Provide menu details, including recommendations, pricing, and availability.
• Coordinate with kitchen and delivery teams to ensure smooth order processing.
• Handle customer complaints or feedback with a calm, helpful attitude; escalate when necessary.
• Maintain accurate records of customer interactions and orders.
• Update customer contact information and order preferences in the system.
• Follow call scripts and company communication guidelines when interacting with customers.
• Meet daily/weekly call handling targets and service quality standards.