Service Technician - Northern Ontario - Draeger Safety Canada Ltd. - Job-ID V000010500
Sudbury
Vollzeit
The Job Responsibilities
At Draeger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.
The Service Technician provides on-site and in-house technical service for Draeger Safety products including gas detection, respiratory equipment, etc., ensuring prompt and effective solutions to customer equipment problems. This is a remote position and the person must be located in Northern Ontario.

Main Responsibilities:

• Provide system start up and commissioning as well as operational training for new installations and instruments; schedule and perform routine periodic manufacturer’s certification; evaluate, diagnose and repair malfunctioning equipment in response to service requests. All in accordance with the Draeger service procedures and policies, and the industry standards.
• Use company supplied laptop to access service orders and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage service paperwork and database to ensure records are current to provide customers with appropriate service reports in a timely fashion and to maintain proper equipment history to drive high impact services to Draeger customers.
• Provide technical phone support to customers, Draeger sales personnel, Draeger distributors/partners, and Authorized Service Providers.
• Promote customer satisfaction through proactive, professional communication with the Customer.

Your Qualifications

Education:

• Associate Degree or Diploma in Electronics, related discipline or equivalent combination of education & training that provides the required knowledge and skills

Related Experience:

• Electronics background, with a medium-high mechanical aptitude
• Previous work experience with electronics, mechanics, pneumatics, and software; repairs, maintenance, calibration and troubleshooting.
• Willing to travel 1 to 2 weeks per month
• 1-3 years of Customer Service experience preferably in a similar field.
• Computer networking experience is an asset.
• Training or supervisory experience is an asset.

Special Competencies/Certifications:

• A valid driver’s license and good driving record are required.
• Valid international travel documents
• Ability to manage multiple tasks with a customer focus and effective communication skills.
• Proficient computer and software skills (MS Office and other).
• Bilingual (French) is an asset.

Working Environment/Conditions:

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• Position requires some local travel. Out of province travel might be required, as well as international travel for training purposes.
• Job may require lifting and/or handling objects of up to 50lb, as well as Personal Protective Equipment (PPE).
• Availability outside of normal working hours to provide emergency service.

The Dräger Workplace
Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.
Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

• Provide system start up and commissioning as well as operational training for new installations and instruments; schedule and perform routine periodic manufacturer’s certification; evaluate, diagnose and repair malfunctioning equipment in response to service requests. All in accordance with the Draeger service procedures and policies, and the industry standards.
• Use company supplied laptop to access service orders and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage service paperwork and database to ensure records are current to provide customers with appropriate service reports in a timely fashion and to maintain proper equipment history to drive high impact services to Draeger customers.
• Provide technical phone support to customers, Draeger sales personnel, Draeger distributors/partners, and Authorized Service Providers.
• Promote customer satisfaction through proactive, professional communication with the Customer