JOB DESCRIPTION

When you are part of Thermo Fisher Scientific, you’ll do meaningful work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Managed Services is a business segment that supports the Customer Channels Group, which provides critical on-site services at customer locations focused on research operations efficiency and effectiveness.

POSITION SUMMARY

The Laboratory Support Team Lead manages and coordinates a team of 10 Laboratory Support staff to ensure reliable, high-quality operational support for the pharmaceutical laboratory. This role combines leadership, planning, and compliance oversight with the ability to perform hands-on technical tasks when required.

QUALIFICATIONS:

• Technical degree or equivalent experience in laboratory support operations under GMP.
• Proven leadership or supervisory experience in a laboratory or technical environment.
• Strong knowledge of laboratory processes, safety, and quality standards.
• Experience in workload planning and personnel development.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to work based on defined performance goals.
• Maintain Thermo Fisher Scientifics’ Four-I Values.
• Strong communication skills and customer focus on delivering excellent customer service including always maintaining a professional appearance.
• Use a computer and possess intermediate skills in Microsoft Office.
• Flexibility beyond the normal business hours may be required.

• Lead day-to-day laboratory support activities including equipment maintenance, solution preparation, material management, waste handling, and logistics.
• Plan and prioritize workloads to meet laboratory timelines and operational requirements.
• Train, mentor, and develop team members to maintain high performance and compliance with GMP, GSP, and safety procedures.
• Perform laboratory support tasks as needed to ensure service continuity.
• Monitor compliance with SOPs, hazard registers, safety data sheets, and documentation standards.
• Coordinate external service schedules for calibration, maintenance, and inspection of laboratory equipment.
• Act as primary point of contact for management, quality teams, and auditors.
• Drive continuous improvement initiatives for efficiency, safety, and quality.
• KPI reporting and presentation to customers.