We are looking for a skilled Help Desk Analyst II to provide comprehensive onsite IT support for a growing environment in Ottawa, Ontario. This long-term contract position involves addressing technical issues, managing escalated service desk tickets, and ensuring the smooth operation of IT systems across a 200-machine setup. The ideal candidate will bring strong problem-solving skills and a proactive approach to maintaining and enhancing IT infrastructure.

• Respond to and resolve IT-related issues, including troubleshooting printers, cabling, and remote access problems.
• Manage escalated service desk tickets and ensure timely resolution in alignment with service level agreements.
• Configure and set up new laptops and desktops, including the installation of authorized software.
• Maintain and apply security updates, patches, and upgrades to all IT hardware and software.
• Conduct diagnostics and repairs on laptops, desktops, printers, and other IT equipment.
• Ensure compliance with audit requirements by maintaining accurate hardware and software records.
• Create and manage purchase requisitions for IT hardware and software, ensuring proper licensing is recorded and maintained.
• Set up new user accounts and disable expired accounts in accordance with HR guidelines.
• Provide exceptional customer service and technical support to both internal and external stakeholders.
• Maintain IT inventory and asset logs, ensuring all records are accurate and up to date.
• Bachelor’s degree in Computer Science or a related field, or equivalent experience preferred
• Minimum of 2-5 years of experience in IT support or a related role.
• Proficiency in Microsoft Office 365, Windows operating systems, and Mac systems.
• Hands-on experience with network infrastructure, including routers, firewalls, and switches.
• Strong understanding of TCP/IP protocols and general IT system setups.
• Familiarity with Active Directory and Citrix technologies is an asset.
• Excellent troubleshooting skills with a logical approach to resolving technical issues.
• Ability to manage multiple tasks effectively while maintaining attention to detail.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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  Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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