Customer Service Representative (CSR) Billingual
Job Location: Granby – Hybrid
Permanent Full-Time
Labelink is a North American leader in printing solutions and an essential service provider to the packaging industry, offering products such as labels, flexible packaging (pouches), shrink sleeves, and RFID labels. We are also committed to sustainable packaging solutions that support the ecological goals of our clients.
Context
At Labelink, the past three years have been marked by dynamic growth, both organically and through acquisitions. With our employees as a top priority, we continuously invest in improvement initiatives and projects to support our expansion.
Our Granby facility is a brand-new building with a stunning view of the Yamaska River. Staying true to our vision, we are advancing our growth through acquisitions while focusing on technology, innovation, and environmental sustainability.
In this exciting context, we are seeking a self-driven bilingual CSR ready to actively contribute to our ongoing success.
The Position
Ready to be the voice of the company and make a direct impact on customer satisfaction and operational success?
Reporting to the Plant Manager at the Granby facility, you will play a key role in serving as a vital link between the company and its customers. You will be responsible for thoroughly understanding their needs related to services and operations, and for responding to those needs accurately, promptly, and professionally.

What you will do

• Act as a front-line contact for customer inquiries, both internal and external.
• Manage orders from entry to delivery, including coordination with scheduling, pre-press, production, and shipping teams.
• Review and verify purchase orders to ensure pricing and specifications match estimates.
• Communicate with sales reps and internal departments to provide accurate, up-to-date information.
• Track orders and follow up proactively to ensure on-time delivery.
• Prepare customer invoices and manage requests for documentation such as certificates of conformity
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain accurate customer data and pricing within internal systems.
• Participate in daily scheduling meetings and initiate pre-production meetings when needed.

Your Profile

• DEC or bachelor’s degree in administration or a related field.
• 2 to 5 years of experience in a similar customer service or coordination role.
• Fluent in French and English, both spoken and written. (English proficiency is essential for communication with our English-speaking clients.)
• Strong ability to collaborate across departments and engage with multiple stakeholders.
• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience in a manufacturing, printing, or logistics environment is a strong asset.
• Familiarity with order entry and invoicing systems (e.g., Label Traxx or similar software) is a plus.

Your Profile

• Exceptional organizational skills, with strong attention to detail and adaptability.
• Excellent interpersonal, negotiation, and influencing skills.
• Able to work independently with efficiency, accuracy, and minimal supervision.
• Skilled at managing multiple priorities and meeting tight deadlines.
• Responsible and exercises sound judgment in decision-making.
• Comfortable handling challenging customer interactions with professionalism.
• Strong verbal and written communication abilities.
• Flexible and able to adapt quickly to change in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Good visual acuity and ability to differentiate colors (important for print-related tasks).

Working Conditions

• Permanent full-time position, 40 hours per week.
• Opportunity to work remotely in a hybrid format, supporting a healthy work-life balance.
• Gain exposure to multiple departments and grow your cross-functional expertise.
• Start date: as soon as the right candidate will be available.

Why Join Us?
Our vision is to transform the packaging industry by consolidating key players, investing in technology, and creating a respectful, stimulating, and dynamic work environment.

Additionally, you will…

• Enjoy the opportunity to grow in an environment that values and trusts you.
• Receive a competitive salary.
• Be part of a culture that emphasizes continuous improvement and professionalism.
• Develop your career with pride, supported by projects tailored to your professional interests.
• Benefit from funding for skill development training.
• Enjoy a full range of competitive benefits, including comprehensive group insurance, travel insurance, health accounts, telemedicine, EAP, collective RRSP/TFSA, corporate events, an additional week of vacation during the year-end holidays according the company policy, and much more!

If this position interests you, apply today by sending us your resume!
Job Type: Full-time
Pay: From $17.20 per hour
Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Education:

• Secondary School (preferred)

Work Location: Hybrid remote in Granby, QC J2G 7J

• Act as a front-line contact for customer inquiries, both internal and external.
• Manage orders from entry to delivery, including coordination with scheduling, pre-press, production, and shipping teams.
• Review and verify purchase orders to ensure pricing and specifications match estimates.
• Communicate with sales reps and internal departments to provide accurate, up-to-date information.
• Track orders and follow up proactively to ensure on-time delivery.
• Prepare customer invoices and manage requests for documentation such as certificates of conformity
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain accurate customer data and pricing within internal systems.
• Participate in daily scheduling meetings and initiate pre-production meetings when needed